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Beginner
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It says 'connected' when reflected on the Samsung Smart TV from the 'project screen' section, but the connection is immediately disconnected. (EMERGENCY)

(It may not be understandable because I translate it from a different language.) (EMERGENCY)

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Super User Retired Employee
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What are you talking about?

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Beginner
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I wrote it in translation because I was Turkish.

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Beginner
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(I'm Turkısh.) Bilgisayarımın ekranını Samsung Smart TV'ye, 'yansıt' bölümünden yansıtınca ilk olarak bağlandı yazıyor ama hemen bağlantı kesiliyor. (This response was written in Turkish.)

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Moderator
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Hello Minecrft,

 

Thank you for posting on the Intel® communities. 

 

Our support is provided in English. To better assist you, we use a translation tool embedded in this Intel Community.

 

We would like to gain a better understanding of the behavior reported. Please share the details below at your earliest convenience. 

  1. Download the software. 
  2. When finished downloading it, open it. 
  3. Mark the box "Everything" and then click "Scan. 
  4. When finish scanning, click "Next." 
  5. Click on Save and attach the file to your post. 

 

We hope to hear from you soon.

 

Best Regards, 

Daisy J. 

Intel Customer Support Technician 

 

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Beginner
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My question is: When I project the screen of my computer to Samsung Smart TV, it says 'connected' but it is disconnected immediately.

 

(Sorum şudur: Bilgisayarımın ekranını Samsung Smart TV' ye yansıtınca 'bağlandı' yazıyor ama hemen bağlantı kesiliyor.)

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Super User Retired Employee
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If your native tongue is not English, then you should provide your questions and responses in your native tongue. We will translate into English ourselves; you do not need to worry about doing so. We will always respond in English; you can similarly translate it to your native tongue to read it. Please avoid using colloquialisms (gee, I should listen to this myself!). Be as verbose as you can, providing as much information as you can. Remember that we cannot translate text that is embedded in pictures and photos; you should capture the text and provide it to us as well (or instead).

...S

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Moderator
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Hello Minecrft,

 

Thank you for your response. 

 

Please share these additional details.

  • Confirm if this configuration worked before.
  • How is the display connected to the laptop?
  • Are you using any type of adapter?
  • Do you receive any error message on the display? If so, please provide a picture.

 

We hope to hear from you soon.

 

Regards, 

 

Daisy J. 

Intel Customer Support Technician 

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Beginner
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Sorularınız birer birer yanıtlayacağım.

 

1)Confirm if this configuration worked before: Önceden çalışıp çalışmadığını bilmiyorum.

 

2)How is the display connected to the laptop?: Anlamadım

 

3)Are you using any type of adapter?: Hayır

 

4)Do you receive any error message on the display?: Hayır

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Moderator
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Hello Minecrft,

 

Thank you for your response. Please share these details.

  • How are you connecting the laptop to the TV?
  • Which ports and cable types are you using?
  • Have you tried to use a different display or monitor?
  • Have you tried a different cable?
  • Are you using a docking station? 

 

Best Regards,

 

Daisy J. 

Intel Customer Support Technician 

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Beginner
24 Views

Sorularınız birer birer yanıtlayacağım.

 

How are you connecting the laptop to the TV?: Kablosuz

 

Which ports and cable types are you using?: Kablo kullanmıyorum, kablosuz bağlantı yapıyorum.

 

Have you tried to use a different display or monitor?: Hayır

 

Have you tried a different cable?: Kablo kullanmıyorum, kablosuz bağlantı yapıyorum.

 

Are you using a docking station?: Hayır

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Moderator
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Hello Minecrft,

 

Thank you for your response.

 

This wireless connection is not supported by Intel. We can provide you suggestions if you try a wired connection.

 

We recommend you verify the behavior experienced with Microsoft.  

 

This thread will be closed. Feel free to post an update or ask additional questions related to this request. If you need assistance regarding a different issue, please start a new thread. 

 

Thank you for contacting Intel.

 

Regards, 

 

 

Daisy J. 

Intel Customer Support Technician

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Beginner
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Sorularınızı birer birer yanıtlayacağım.

 

1)How are you connecting the laptop to the TV?: Kablosuz

 

2)Which ports and cable types are you using?: Kablo kullanmıyorum, kablosuz bağlantı yapıyorum.

 

3)Have you tried to use a different display or monitor?: Hayır

 

4)Have you tried a different cable?: Kablo kullanmıyorum, kablosuz bağlantı yapıyorum.

 

5)Are you using a docking station?: Hayır

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Beginner
24 Views

Anlamadım.

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Highlighted
Moderator
24 Views

Hello Minecrft,

 

Thank you for your response.

 

We cannot troubleshoot this configuration or give suggestions because this wireless connection is not supported by Intel. 

If you are still experiencing issues we recommend you contact Microsoft for further assistance.

 

Thank you for contacting Intel.

 

Regards, 

 

Daisy J. 

Intel Customer Support Technician

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