Re:LG Gram 16" Not Recognizing Monitor

Ridgeiac · ‎01-30-2022

Laptop: LG Gram 16" 16T90P w/Thunderbolt 4 Ports

Graphics: Iris XE on Window 11 Build 22000

Monitor: SAMSUNG CH890 Series 34-Inch Ultrawide QHD

Hi all - thanks for any assistance. Laptop will not recognize monitor using TB 4 ports. Charging through TB4 is fine but get message that display connectivity might be limited when connecting cable.

Had same issue 3 months ago but reinstalled graphics driver and all seemed fine. Now issue is back and reinstalling (clean install) XE driver does not seem to resolve. Cable is TB 4 certified.

Any thoughts? Thanks again.

DeividA_Intel · ‎01-31-2022

Hello Ridgeiac,

Thank you for posting on the Intel® communities. I understand you are having issues with your laptop.

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

2. Provide the Report for Intel® Graphics Drivers:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

3. Can you share a picture of the laptop alert?

4. Were the configuration working before?

5. Do you get any display after the "laptop alert" or not at all?

Regards,

Deivid A.

Intel Customer Support Technician

Ridgeiac · ‎02-01-2022

Thank you. Yes the configuration was working previously. There is no display available at any time before or after the alert.

All requested information attached.

Report Date: Tuesday, 01 February 2022
Report Time [hh:mm:ss]: 10:05:53 AM
Operating System: Microsoft Windows 11 Home 10.0.22000
IGCC Version: 1.100.3407.0
Language: en-US
Physical Memory: 15.8 GB
Current Resolution: 2560x1600

Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz
Processor Speed: 2803 MHz
GFX Driver Name: Intel® Iris® Xe Graphics
Shader Version: 5.1
OpenCL* Version: 3.0
* Microsoft DirectX* *
Runtime Version: 12
Hardware-Supported Version: 12
Vendor ID: 8086
Device ID: 9A49
Device Revision: 01
GFX Driver Version: 27.20.100.8853
Dedicated RAM: 0 GB
Shared RAM: 8 GB
Max Supported Displays: 4
GFX Vulcan: 1.2.151
GFX GOP: 17.0.1042

* Devices connected to the Graphics Accelerator *

Active Displays: 1

DeividA_Intel · ‎02-02-2022

Hello Ridgeiac,

Thanks for the reports and the information provided. Based on this issue, I would like you to try the following:

1. Try with a different TV and/or monitor

2. Try with a different Display port cable or port. If possible, try with an HDMI cable (Do not use an adapter, only a straight connection).

3. Update your Intel graphics drivers:

4. Check with LG to confirm if the SAMSUNG monitor is compatible with their unit.

5. Test the SAMSUNG monitor with a different laptop or desktop computer.

Regards,

Deivid A.

Intel Customer Support Technician

Alx24 · ‎02-04-2022

There is article:

http://www.technical-direct.com/en/typec_billboard/

File U1g.jpg "BILLBOARD"- "Satechi Type-C to HDMI 4K 60Hz Silver (ST-TC4KHAS)" always ok.

Alx24.

DeividA_Intel · ‎02-04-2022

Hello Ridgeiac,

After checking your thread, I would like to know if you need further assistance.

If so, please let me know.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎02-08-2022

Hello Ridgeiac,

After checking your thread, I would like to know if you need further assistance.

If so, please let me know

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎02-10-2022

Hello Ridgeiac,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎02-11-2022

Hello Ridgeiac,

I would like to provide you with the last recommendations for this issue:

1. Try with the Intel latest graphic driver version 30.0.101.1340:

Driver: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

2. Try to test a display with a Thunderbolt connection, no adapter just a straight connection.

3. Contact LG to confirm if they have any Thunderbolt firmware available.

4. Confirm with LG if they have any graphics drivers for the laptop.

Please, try to contact the laptop manufacturer (LG) for any system review to discard any hardware or software changes.

Best regards,

Deivid A.

Intel Customer Support Technician

tl88 · ‎07-14-2023

I have the same issue with my Lenovo ThinkPad P1 Gen 5 laptop.
The monitor doesn't recognize on my Thinkpad but works fine with my Macbook Pro.
I have tried all the steps listed above this conservation. Please let me know if there is a method to resolve the problem.
Thank you for your time and efforts.