Lack of screen resolution options

[idata]

Some times when I power on my computer I have a few screen resolutions options to choose from. But most of times not.

What is wrong with my computer?

I tried updating my Intel Graphics Driver to the latest version, still the probem remains.

I don't want/need a too fancy screen resoultion, but I want to use something like 1280x800

DRIVERS DETAILS (from Intel auto-detect service)

GRAPHICS INFORMATIONGraphics Product [1]http://www.intel.com/p/en_US/support/highlights/gr Intel®HDGraphics2500orIntel®HDGraphicsGraphics Driver Version 10.18.10.42763D AccelerationYesHardware Transform & Lighting Support YesVideo Memory1.5 GBVertex Shader Support 5.0Pixel Shader Support 5.0Microsoft DirectX* Version 11.0

[idata]

Hello rafaelvidal,

I would like to recommend you to please complete a manual install, for the latest driver available with the Intel® HD Graphics 2500:http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html inhttp://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Windows® 10 and Windows 8*/8.1*https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81501 Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33] (Version: 15.33.43.4425 (Latest) Date: 5/13/2016)If the issue persists, please reply with the following information:-Which will be the model of your laptop or desktop board?-If it is a laptop, which will be the model of the monitor? and which type of cable or connection are you using?-Which Operating System are you using?-Which processor do you have?Hope I can hear from you soon.Regards,Angie.

[idata]

-Which will be the model of your laptop or desktop board?

Motherboard: MSI

Model: MS-7788

-If it is a laptop, which will be the model of the monitor? and which type of cable or connection are you using?

Desktop

-Which Operating System are you using?

Windows 7 32bit

-Which processor do you have?

Intel(R) Pentium(R) CPU G2020 @ 2.90GHz, 2900 Mhz

[idata]

Hello rafaelvidal,

Thanks for the information provided.I would like to confirm 2 more details:Which graphic driver do your have?And, have you installed the driver that I have provided to you?I am looking forward to hearing from you.Best regards,Angie

[idata]

rafaelvidal,

I am following up your thread, and I wanted to check if you need further assistance on this matter. If yes, please provide the information requested in post # 3 in order to proceed.

Regards,

Amy.

[idata]

yes, I did installed the one driver you provided.

No, it didn't work.

[idata]

Hello rafaelvidal,

For testing porpuses, could you please install the following drivers and let me know if the issue persists with any of them.https://downloadcenter.intel.com/download/25698/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81501 Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33]Version: 15.33.42.4358 (Previously Released)Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33]Version: 15.33.35.4176 (Previously Released)

[idata]

Hello rafaelvidal,

For testing porpuses, could you please install the following drivers and let me know if the issue persists with any of them.https://downloadcenter.intel.com/download/25698/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-%3Fproduct%3D81501 Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33]Version: 15.33.42.4358 (Previously Released)https://downloadcenter.intel.com/download/24825/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81501 Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33]Version: 15.33.35.4176 (Previously Released)Please let me know how it goes in order to further assist you if required.Best regards,Angie

[idata]

Installed, but didn't make any change.

[idata]

Hello rafaelvidal,

I would like to confirm a few details more, in order to continue with the investigation.-This change on the available resolutions that you see, happens when you connect your desktop to one monitor?-Are you connecting your desktop to the same monitor when you see the change?-Which will be the model of the monitor?-If the issue is related to one monitor, could you please provide me with the model?-If you are using more than one monitor, or if you exchange the monitor when you connect your desktop, could you please provide me with both models?Hope I can hear from you soon.Best regards,Angie

[idata]

1-This change on the available resolutions that you see, happens when you connect your desktop to one monitor?

It happens sporadically. It isn't predictable.

Tonight, I turned on my computer and all the resolution options were there.

By the time of this post the options are all there.

2-Are you connecting your desktop to the same monitor when you see the change?

Yes.

Always the same monitor. I never change.

3-Which will be the model of the monitor?

Samsung SyncMaster 592v

4-If the issue is related to one monitor, could you please provide me with the model?

Not applicable.

I never change the monitor.

-If you are using more than one monitor, or if you exchange the monitor when you connect your desktop, could you please provide me with both models?

That's not the case.

I could maybe try to connect to a different monitor to see if it enables other resolutions than 800x600 and 1024x768.

SCREEN RESOLUTIONS OPTIONS

[idata]

Hello rafaelvidal,

I would like you to please try the next steps:-First, try to connect everything with a different cable.-Then try to connect it to a different monitor.Please let me know how it goes in order to further assist you if required.Hope I can hear from you soon.Best regards,Angie

[idata]

Hello rafaelvidal,

I would like to confirm if you were able to get any different results; or any positive results of the previous steps that were suggested.In case if you need further assistance do not hesitate to reply back.I am looking forward to hearing from you.Regards,Angie.