I ve been dealing with random freezes for months on a samsung laptop with intel iris Xe(see pictures below for detailed specifications). Today for example, I was just checking my emails and it suddenly frozen. If I take my main ssd and put it in my old laptop(which is also a samsung but with nvidia gpu) and keep using it there, no more freezes occur in my old laptop so I assume its something related to my current laptop. I highly suspect the iris Xe driver. At this point I ve tried so many possible solutions, so I started making a list of everything I ve tried so far(which not solved the problem):
*formating partition and reinstall windows(obvious)
*using windows 10
*using windows 11
*using old version of iris xe driver from 2021, updating via device manager
*using newest version of iris xe driver, updating from Intel website
*updating all drivers using IObit driver booster
*uninstalling all browsers and using a different browser
*keeping bluetooth off
*keeping wifi off(using internet via cable only)
*changing RAM memory
*increasing RAM memory
*changing my secondary HDD to a new SSD
"not using secondary HDD
*not installing some softwares that I like(media player classic, k-little codec pack, etc)
*checking temps when it freezes(had to keep my temp monitoring softwares open all day but all temps were ok at the exact moment when it frozen)
*using a base cooler below my laptop
*turn off "turn off hard disk after X seconds" in power plans
*disable windows update
*disable all services in msconfig except for windows services
*disable "turn off screen after X minutes". Also I did the same for sleep and hibernation features(I actually never use those).
Some detailed specifications and helpful pictures that I took:
Notebook Samsung Book
model NP550XDA-KH2BR
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This is everytime the laptop became frozen. The critical alert in event manager is actually because I had to force shutdown because it was frozen so it doesnt refer to the frozen state specifically but its the consequence of it
I wanted to disable some features in BIOS but it doesnt seem to have much stuff to mess with in this laptop.
Any help will be greatly appreciated!
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Hey, thanks for the answer. I managed to take a photo at the moment it freezes, showing some stuff. Nothing seems strange or being highly consumed except for the wifi but I was on youtube watching videos at that moment. All values also stopped changing as it got frozen, despite the fact I could still close the window and move those windows around. Its a strange kind of freezing because I can still move things, but not open new programs neither turn off the computer by normal ways. Also if I have a game running, the game still keeps running and its playable at some point but it wont make any write operation on my ssd like saving game and things like that, but it will eventually freeze aswell.
I used the Intel DIagnostic Tool but it passed on everything
About freezing in bios menu, I can normally use it and nothing occurs at all.
These are the temperatures at the exact moment when it freezes:
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