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Latest Graphics driver update causing random black screen that lasts different times

Steve3373
Beginner
1,953 Views

I'm not great with this sort of stuff but not a total newbie. This could be entirely coincidental.

I've had 3 updates for my Graphics driver and prior to the latest update, everything was fine. Now, the screen will randomly go black for a few seconds and then come back on. The latest update that was installed is:

 Intel® Graphics Driver 31.0.101.4314 for Intel® Arc™ Graphics, 11th-13th Gen Intel® Core™ processor graphics, and related Intel Pentium® and Celeron® processors
Version:
31.0.101.4314
Release date:
April 25, 2023
Size:
602.47 MB
 
Any ideas for fixes would be greatly appreciated.
 
Steve
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8 Replies
DeividA_Intel
Employee
1,918 Views

Hello Steve3373,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues after installing the latest driver version. 


  

In order to better assist you, please provide the following: 


1. What is the brand and model name of your processor?  

2. What is the brand and model name of your graphics unit?

3. Did you perform the update manually? Or did you use the Intel® Driver & Support Assistant (Intel® DSA)?

4. Do you see any errors in the device manager?

5. Do you get a LED or beep code from the motherboard?

6. What is the operating system installed as well as the version and build?



Regards,  

Deivid A. 

Intel Customer Support Technician 


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Steve3373
Beginner
1,893 Views

Good day, Deivid

 

I will try to answer your questions as best I can!

 

What is the brand and model name of your processor?  

Intel i5 13th gen – 13400,2500 Mhz, 10 cores, 16 logical processors

 

What is the brand and model name of your graphics unit?

NVIDIA GeForce GTX 1050 Ti

(Also listed which I guess is on board graphics) Intel ® UHD Graphics 730

 

Did you perform the update manually? Or did you use the Intel® Driver & Support Assistant (Intel® DSA)?

I used the Intel Driver & Support Assistant

 

Do you see any errors in the device manager?

No there are no Yellow warnings or exclamations

 

Do you get a LED or beep code from the motherboard?

No LED or beep codes

 

What is the operating system installed as well as the version and build?

MS Windows 11 pro Version 10.0.22621 Build 22621

 

I hope this is all the correct information that you were looking for?

Thank you for your assistance

 

Steve

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DeividA_Intel
Employee
1,872 Views

Hello Steve3373, 



Thanks for the information provided. I would like you to try the following:


1. Try a clean installation of the Intel driver:

2. Did you check with a different monitor or TV?

3. Did you test a different cable (HDMI, DP, Thunderbolt)?

4. Did you run all the Windows optional updates?

5. Is the issue present in the BIOS?



Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
1,772 Views

Hello Steve3373,  


 

After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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Steve3373
Beginner
1,722 Views

Good day Deivid

My apologies for the delay- I was taken on an unexpected holiday for my birthday!

 

I will attempt a clean installation but let me answer the other questions first

 

I did check a different monitor and with different cables but still have the same issue

At the time all updates had been done and were up to date but I will also check that again now

Please explain what you mean by "is the issue present in BIOS"? 

 

Thanks again for all your help. I will do what I can with the other options while I wait for your reply

Have a lovely weekend

 

Steve

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DeividA_Intel
Employee
1,680 Views

Hello Steve3373, 


Thanks for your response. I understand that you may need some time to perform the clean install steps. 


I would like to know if the issue with the black screen occurs when you are at the BIOS menu or if the issue is only present in Windows.


Also, can you add the brand and model name of your motherboard?



Regards,  

Deivid A.  

Intel Customer Support Technician 


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DeividA_Intel
Employee
1,641 Views

Hello Steve3373,  


 

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.

  


Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
1,585 Views

Hello Steve3373, 


 

After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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