Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Latest Graphics driver update for Windows 11

OldMechanic
Einsteiger
1.033Aufrufe

I'm getting the attached error message from Norton Antivirus when try to update the graphics driver recommended by Intel Driver & Support Assistant. I first had to disable Adlice Antivirus that first halted it stating malicious code or something.

 

Meanwhile Norton Driver Updater doesn't recognize this version and installs an older one released in June 2025.

0 Kudos
1 Lösung
RandyT_Intel
Moderator
795Aufrufe

Hi @OldMechanic,

 

The error message states: The installer couldn’t find INF files in the driver bundle. For best compatibility, I recommend using only drivers provided by your system manufacturer. The generic Intel driver from Intel Driver Support Assistant provides users with the latest and greatest feature enhancements and bug fixes that computer manufacturers (OEMs) might not have customized yet. OEM drivers are handpicked and include customized features and solutions to platform-specific needs. Installing this Intel generic graphics driver will overwrite your handpicked OEM graphics driver. Users can check for matching OEM driver versions at OEM websites.

 

Best regards,

Randy T.

Intel Customer Support Technician


Lösung in ursprünglichem Beitrag anzeigen

4 Antworten
RandyT_Intel
Moderator
951Aufrufe

Hi @OldMechanic,

 

Thank you for posting here in community. It was confirmed graphics driver, 32.0.101.8136, which successfully addresses a previously reported issue affecting system performance and stability. 

 

As always, it is recommended to download drivers directly from Intel’s official website or through trusted system update utilities to ensure authenticity and compatibility.

 

You may visit this article for more information: Discrepancies between Third-Party Updater and Intel® Driver & Support...

 

Best regards,

Randy T.

Intel Customer Support Technician

 

OldMechanic
Einsteiger
819Aufrufe

I labeled it as "ignore" in Norton Driver Updater.

 

 32.0.101.8136 is apparently incompatible with the Intel graphics on my Dell XPS.

 

I got the attached message upon trying to install it.

 

I have Intel Driver and Support Assistant running in the background and use it, now.

 

 

RandyT_Intel
Moderator
796Aufrufe

Hi @OldMechanic,

 

The error message states: The installer couldn’t find INF files in the driver bundle. For best compatibility, I recommend using only drivers provided by your system manufacturer. The generic Intel driver from Intel Driver Support Assistant provides users with the latest and greatest feature enhancements and bug fixes that computer manufacturers (OEMs) might not have customized yet. OEM drivers are handpicked and include customized features and solutions to platform-specific needs. Installing this Intel generic graphics driver will overwrite your handpicked OEM graphics driver. Users can check for matching OEM driver versions at OEM websites.

 

Best regards,

Randy T.

Intel Customer Support Technician


RandyT_Intel
Moderator
604Aufrufe

Hi @OldMechanic,

 

For clarification, the version I mentioned previously that resolved the antivirus notification issue is specifically for Intel Arc graphics cards. The reason for the Exit Code 8 error is that the driver you attempted to install is not compatible with your system, which is why I suggested downloading the driver from your laptop manufacturer.

 

Regarding Norton falsely detecting the driver as a threat, we are currently investigating this issue and will provide an update once the investigation is complete.

 

Additionally, I reviewed your previous case and based on the SSU log you submitted, the correct Intel driver version you may want to try, if you prefer using our driver, is 32.0.101.7080 try manually installing this version, which is compatible with your processor’s integrated graphics.

 

Thank you for your patience while we work on resolving this matter

 

Best regards,

Randy T.

Intel Customer Support Technician


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