I have driver issue with a Dell Latitude 3340. I have the latest Intel HD Driver installed: 220.127.116.1158 and Windows 10 17134. I have black screen when log in screen is about to load. Safe mode , disabling Intel HD driver all allow screen to display as expected. When Graphic driver enabled external monitor works. I want the HD driver to work because without out it my games do not play. Thank you for any assistance you can give.
I have used the Intel Support tool to update all drivers and have done the same on the Dell site
I did this originally and had black screen, so only tried Intel driver after the Dell one failed.
My updates are stating that I am up to date at 1803: how do I receive 1809?
i updated to 1809 and installed subsequent updates and Dell recommended driver (Intel-HD-Graphics-4000-5000-500-P500-series-Driver_GCGDH_WIN_18.104.22.16858_A09) but it did not work. Is there any other advice?
I am not trying to pass this off, but Dell is solely responsible for support of your laptop. If you have not contacted them, I would do so. Now, the problem on the Dell side is likely that you no longer have support for your laptop, which leaves you,, well, you know.
Other than that, one of the Intel support engineers may have a suggestion.
Whatever the case, being on 1809 does make you current on the OS side, so "support" should be easier.
Sorry I could not help.