Latest graphics driver and Intel Graphics Software Display tab reconfiguration issue in 25.30.1705.2

[Guicrz-insp_35]

I'm experiencing an issue/bug where the Display tab keeps reconfiguring indefinetely, causing all the other tabs to grey out. I just updated the graphics driver and controller today (23/08) indicated in the title; the only fix for this issue is a rollback.

Waiting for response.

[RandyT_Intel]

Hi @Guicrz-insp_35,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Have you rebooted the system after installing the latest driver?
• Did you use DDU (Display Driver Uninstaller) to fully remove the previous driver before installing the new one?
• Have you tried reinstalling the software?
• Could you please share a screenshot of your Device Manager showing the Device Status and Driver tabs? I need to check something specific.

Once you provide the requested information, we’ll proceed with the next steps. Looking forward to your response!  

Regards,  

Randy T.  

Intel Customer Support Technician  

[Guicrz-insp_35]

Hello, 

Must the latest driver be installed before sharing the log and the Driver tab?

Also:  I did reboot the system; I made a clean installation; I did reinstall, but I reverted later.

[RandyT_Intel]

Hi @Guicrz-insp_35,

No, you don't need to install the latest driver first.

You can share the log and Driver tab information with your current driver version. This actually helps troubleshoot what's going wrong.

What you've tried so far is good:

• Clean installation
• System reboot
• Reinstall (even though you reverted) Was this initiated manually, or does the system perform this action automatically?

Next step: Share your current logs and Driver tab details so the issue can be diagnosed before trying the latest driver.

Regards,  

Randy T.  

Intel Customer Support Technician  

[Guicrz-insp_35]

Hello, 

Sure: 

Now both status and details are in a different language, so probably you might not get it;

Plus, answering your question, I initiated manually.

[RandyT_Intel]

Hi @Guicrz-insp_35,

Kindly perform a clean driver uninstallation using DDU, then install the latest driver version 32.0.101.7026 (WHQL Certified). Please let me know if you notice any changes in the Intel Graphics Software after completing the installation.

Regards,  

Randy T.  

Intel Customer Support Technician

[Guicrz-insp_35]

Hello, 

Still the same:

[RandyT_Intel]

Hi @Guicrz-insp_35,

I have sent a personal message to your registered email address regarding your concern. Please check your inbox (and spam/junk folder if necessary) at your earliest convenience. 

Kindly review the message and respond accordingly so we can proceed with the next steps. 

Thank you. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi @Guicrz-insp_35,

After carefully reviewing your concern, I’d like to share some findings and suggestions to help move forward.

Your system uses an Intel Core i5-1235U, which is a 12th Gen processor.

​​​​​​​ This processor can be paired with either:

• Intel UHD Graphics (basic tier)
• or Intel Iris Xe Graphics (higher tier)

Based on your Intel SSU report, your system currently has Intel UHD Graphics, but it is Iris Xe eligible. This means the hardware platform supports Iris Xe, but the specific configuration often determined by the manufacturer (in this case, Dell) uses a lower-tier GPU. This could be due to fewer execution units (EUs), lower clock speeds, or power-saving design choices.

When it comes to installing and using Intel Graphics Software (IGS), including drivers like version 32.0.101.7026, your system is compatible. These drivers support both UHD and Iris Xe graphics under Intel’s unified driver model. However, some advanced features (such as gaming optimizations or media enhancements) may be limited or disabled due to the hardware configuration. This could explain why certain options in IGS appear greyed out or keep reconfiguring.

Additionally, I checked your logs and confirmed that your system is a Dell Inspiron 3520. Dell may apply specific restrictions or optimizations that affect how third-party applications interact with the graphics hardware.

Best regards, 

Randy T. 

Intel Customer Support Technician