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Hello Elshesheny.a,
Thank you for contacting the Intel community.
Would you please fill out the information at the following link to better understand this issue?
/thread/77761 https://communities.intel.com/thread/77761
Please don't forget to attach the system information with the latest graphics driver installed:
Intel SSU (System Support Utility) (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility😞
Download Intel® System Support Utility
- Download the utility
- Run the exe and select 'Scan'
- Save and include as an attachment in the Intel Community Forum
Also attach the report for Intel® Graphics Drivers follow the steps here:
http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html
DxDiag Instructions:
- Click on the "Start Menu" -> Type "DxDiag" -> Press "Enter" -> Wait for the DirectX Diagnostic Tool to finish loading
- In the DirectX Diagnostic Tool, click "Save All Information" -> Save the file DxDiag.txt
- Include DxDiag.txt as an attachment in the Intel Community Forum
DispDiag Instructions:
- Click on the "Start Menu" -> Type "cmd" -> Then a command shell window will open
- In the command shell, type "dispdiag –out %homepath%\Desktop\DispDiag-Intel-Issue.dat" -> The command shell will output something similar to "Dump File: C:\Users\[username]\DispDiag-# -# -# -# .dat"
- Locate the .dat file on your desktop and include DispDiag-Intel-Issue.dat in the Intel Community Forum
Regards,
Ivan.
