Low performance on arc a750

[Piyush_Verma03]

I recently purchased arc a750 and I've tried many games but it's not running properly. In Assassin's creed unity when I change antialiasing from anything to the MSAA x8 the fps drops from literally max to 20-30. It works awesome before MSAA x8 but once I switch to MSAA x8 I can't enjoy the game anymore. In Marvel Rivals I can't get good enough fps even on high quality let alone ultra and I believe arc a750 is recommended requirement for Marvel Rivals so my guess is that it should run 1080p ultra with atleast 60 fps but it doesn't. In elden ring even when not on max quality I get fps drops from 60-40.

My Configuration is:
Intel i5 12400f
Arc a750 8gb
16 gb 3200 ram
Asus H610M CS D4 motherboard
Coolermaster 500W power supply
I have the latest windows and gpu driver installed.

[VonM_Intel]

Hi, Piyush_Verma03.

Based on your configuration, it should indeed be capable of handling these games at 1080p with good performance. However, the issue you’re describing, especially with the drastic drop in FPS when switching to MSAA x8 and the low FPS in other games suggests that there may be a few factors at play.

You mentioned having the latest GPU driver, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable us to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. To ensure your privacy and security, I recommend not sharing the Intel SSU logs on public forums, as they contain sensitive information about your system. Instead, please send the SSU logs to me via email. Once I receive the logs, I'll be able to further investigate the issue and assist you more effectively. After that, we can continue our communication in the community forum if needed.

Best regards,

Von M.

Intel Customer Support Technician

[Piyush_Verma03]

Can I actually send the file right here cuz I can't seem to reply on the mail address which I recieved on my gmail cuz it's a no reply mail address

[AlHill]

You nees to use PM's to send and receive messages.  Look under your profile for "mesages".

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[Piyush_Verma03]

to which email do i send the file to??

[VonM_Intel]

Hello, Piyush_Verma03.

Thank you for your response. I have emailed you the SSU logs—please check your spam folder if you haven't received them yet

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Piyush_Verma03.

Thank you for sending the Intel SSU logs via email; I’ve received them. MSAA x8 can be very demanding. It could be a good idea to try a lower level of MSAA or switch to other anti-aliasing techniques like TAA or FXAA. MSAA tends to put a heavy load on the GPU, especially with a demanding game like Assassin's Creed Unity. While the Intel i5 12400F is a solid mid-range processor, it’s possible that in some CPU-heavy titles, it might be a bottleneck when paired with a high-performance GPU. In the meantime, I will need to conduct further research on this issue and will provide an update on this thread as soon as it's available.

Best regards,

Von M.

Intel Customer Support Technician

[Piyush_Verma03]

I had a friend help with optimisation and he checked if cpu was being bottle necked. He reduced cpu load by lowering anisotropic filtering and shadow quality to check if MSAA 8x was causing the cpu to overload but it didn't work. There wasnt even a  single change in performance even after reducing cpu load so we don't know what is causing these problems

[VonM_Intel]

Hello, Piyush_Verma03.

I appreciate your feedback. To better assist you with the issue you're experiencing, I suggest creating a separate thread for each game so we can troubleshoot them individually. In the meantime, could you please provide the following information to help us investigate further?

1. What digital game service are you using to play these games?
2. Please share a screenshot of the game settings so we can attempt to replicate them on our end.
3. For each game, could you run it for about 2 minutes and share the CapFrameX data with us?
4. Please perform a Display Driver Uninstaller (DDU) to remove the current graphics driver, then reinstall the latest graphics driver (32.0.101.6647 WHQL Certified).

After that, check if there is any improvement.

Best regards,

Von M.

Intel Customer Support Technician

[Piyush_Verma03]

Sorry but I can't do all this until next week. My windows got corrupted for unknown reason. Probably some virus attack. I will surely provide all these when I reinstall windows and all the drivers. Until then thank you for spending time to help me

[VonM_Intel]

Hello, Piyush_Verma03.

I completely understand, and there’s no rush, please take your time to reinstall Windows and your drivers. Whenever you’re ready, feel free to provide the requested details, and I’ll be happy to assist you further. In the meantime, if you need any guidance or support during the reinstallation process, don’t hesitate to reach out.

Best regards,

Von M.

Intel Customer Support Technician

[Piyush_Verma03]

Yo. Can faulty RAM cause these problems?? Cuz I checked my ram using windows memory diagnostics tool and it says "hardware problems detected. To identify and repair these problems contact computer manufacturer". Does this mean that my ram is faulty??

[VonM_Intel]

Hello, Piyush_Verma03.

Yes, faulty RAM can definitely cause crashes, BSODs, and other system instability issues. If Windows Memory Diagnostic detected hardware problems, it's a strong indication that your RAM might be faulty.

Meanwhile, have you had a chance to review or try my previous suggestion? I recommended using the Display Driver Uninstaller (DDU) to remove the current graphics driver and then reinstall the latest version (32.0.101.6647 WHQL Certified). Additionally, please provide the information I requested on 03-16-2025. 

Best regards,

Von M.

Intel Customer Support Technician

[Piyush_Verma03]

I used ubisoft connect to play the assassin's creed series. Steam for marvel rivals. And for assassin's creed series I was using max settings 1080p. For marvel rivals I used high settings with medium shadows and a bit lower reflection quality to get stable 60+ frames. I currently have the the driver you suggested installed but my ram is out getting replaced so I will act as soon as I get my ram back. Btw I meant if faulty ram can cause fps drops like not drastic but like from 70-45 something like this

[VonM_Intel]

Hello, Piyush_Verma03.

I appreciate you sharing your game settings and letting us know about your RAM replacement. To answer your question, faulty or unstable RAM can indeed cause FPS drops, though the severity can vary.

In the meantime, please let me know once you have installed the RAM and updated the graphics driver to the latest graphics version. If the issue persists, we can proceed with further troubleshooting. Additionally, regarding CapFrameX, kindly provide performance data for these games. This will help us analyze performance metrics more thoroughly and identify any potential issues. Please ensure that the CapFrameX file captures at least 2 minutes of gameplay for accurate analysis.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Piyush_Verma03.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[Piyush_Verma03]

Hello, apparently that was due to the game being directx 11 based. I used dxvk and it was working kinda better. My bad for not responding for a long time. Just give me a few important tips to improve performance and you can mark it as solved. Also I opened the gpu tuning settings once in Intel graphics control once but turned it off the next second cuz it was accidental. I did not touch even a single thing in that tuning tab. Did I lose my gpu warranty?

[JohnM_Intel]

Hello, Piyush_Verma03,

I will be assisting you with your concern on behalf of my colleague, Von. Please provide us with the results from CapFrameX so we can offer steps to improve the performance of your GPU. Regarding GPU tuning settings, if you're unsure about adjustments, simply reset them to the default settings, as this will not void the warranty.

Best regards,

John Sergio M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Piyush_Verma03.

It’s great to hear that switching to DXVK helped improve your experience. No worries about the delayed response. I completely understand. Please be advised that the latest graphics driver version is available for Intel® Arc™ & Iris® Xe Graphics - Windows*. I recommend using Display Driver Uninstaller (DDU) to completely remove the current graphics driver before reinstalling the latest version, as this may help resolve the issue. 

Once the reinstallation is complete, please check if there are any improvements. Additionally, for each game, kindly run it for approximately 2 minutes and share the CapFrameX data with us for further analysis.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Piyush_Verma03.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[Piyush_Verma03]

Ty for helping me. The above steps improved the performance to their dedicated level. You can close this thread now sorry for not replying