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MON CLAVIER ET MA SOURIS SONT DESACTIVES SUR MON ORDINATEUR BUREAU DESKTOP-70LD4UE

Oka1
Beginner
257 Views

COMMENT FAIRE POUR LES REACTIVES .MERCI 

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6 Replies
Mike_Intel
Moderator
213 Views

Hello Oka1,


Thank you for posting in Intel community Forum.


For me to further check this, please help provide the following details:


  1. Are you using a pre-built desktop?
  2. Please provide the brand and model of your system?
  3. Did you change any settings before the issue started?
  4. What are the troubleshooting steps that you tried so far?


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


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Mike_Intel
Moderator
187 Views

Hello Oka1,

 

I hope this message finds you well. 


Were you able to check the previous post?


Please let us know if you still need assistance.

 

Best regards,

Michael L.

Intel Customer Support Technician


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Oka1
Beginner
172 Views

Nom de l'appareil DESKTOP-70LD4UE
Processeur 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GHz
Mémoire RAM installée 16,0 Go (15,7 Go utilisable)
ID de périphérique C71B070B-EC17-450C-BA84-4708B7215475
ID de produit 00330-54239-34052-AAOEM
Type du système Système d’exploitation 64 bits, processeur x64
Stylet et fonction tactile La fonctionnalité d’entrée tactile ou avec un stylet n’est pas disponible sur cet écran

 

 

Édition Windows 10 Professionnel
Version 22H2
Installé le ‎17/‎06/‎2022
Build du système d’exploitation 19045.5371
Expérience Windows Feature Experience Pack 1000.19060.1000.0

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Mike_Intel
Moderator
158 Views

Hello Oka1,


Thank you for the update.


Let me gather more information about this for me to figure our what is the exact issue and what is causing it.


  1. Was it working fine before?
  2. Did you change any settings before the issue started?
  3. What is the brand and model of your monitor?


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


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Mike_Intel
Moderator
125 Views

Hello Oka1,

 

I hope this message finds you well. 


I am just making a follow up on the information that I asked.

 

If you have questions, please let us know. Thank you.

 

Best regards,

Michael L.

Intel Customer Support Technician


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Mike_Intel
Moderator
91 Views

Hello Oka1,

 

I hope you are having a good day.


I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 


Thank you and have a great day. 

 

Best regards,

Michael L.

Intel Customer Support Technician


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