I can confirm that issue with at least 4 different computer configurations where an embedded .mp4 movie in a PowerPoint presentation crashes when scrubbing in the playback bar. The problem only occurs in PowerPoint's edit mode. There is no problem in full screen mode (after pressing F5). PowerPoint version is the latest (Microsoft PowerPoint for Microsoft 365 MSO (Version 2210 Build 16.0.15726.20188) 64-bit).
The biggest commonality between these machines seems to be the Intel Iris Xe integrated graphics unit.
It occurs regardless of the operating system (both Windows 10 and 11, latest updates). Dell updates are also the latest.
The problem does not occur when the integrated GPU is disabled via Device Manager on a laptop with an additional dedicated GPU.
These are the different computer configurations:
Dell XPS 15 9520, Intel Core i7-12700H, NVIDIA RTX 3050 Ti/Intel Iris Xe
Dell Vostro 15 7510, Intel Core i7-11800H, NVIDIA RTX 3050 Ti/Intel UHD 11th Gen
Dell Inspiron 14 7420, Intel Core i7-1255U, Intel Iris Xe
Dell XPS 13 9305, i7-1165G7, Intel Iris Xe
Since this is a big problem for us when editing presentations, is there any way for an updated driver or workaround?
Any help is appreciated.
I have found another thread with the same problem: https://community.intel.com/t5/Graphics/Powerpoint-mp4-trouble-with-Intel-Iris-Xe-graphics-card/m-p/1327715/thread-id/102535
You can attach the log file to a response post here. From File Manager, simply drag the file into the Drag and drop here or browse files to attach window below the edit box.
Personally, I am very unhappy with the fact that the SSU tool is exposing serial numbers in the report. These are totally unnecessary to the debug process. If you feel the same way, you should edit the log file and remove them before uploading/attaching.
Hope this helps,
P.S. The Upload capability built into the SSU tool does not work - in fact has never worked - and cannot be used.