Monitor issue Intel iris xe

[Blackout]

Why do my screen flickers like shown in the video? This didn't happen before. The problem goes away if I uninstall intel drivers. I have Huawei matebook laptop with latest intel iris xe drivers. I even used DDU to uninstall all drivers and then installed the newest one. No change. I have windows 11.

[JeanetteC_Intel]

Hello Blackout,

Thank you for posting in Intel Communities.

I have checked the video you shared and could not see any flickering. To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1) Is the flickering only happening inside the OS (not observed while system is booting up or while inside BIOS)?

2) Are there any specific application(s) where the flickering happens?

3) Are you using an external monitor/displays with your HUAWEI system device?

4) Since you already tried uninstalling the drivers using DDU, did you manually install the driver version 32.0.101.6325 from our Download Center or used a driver updater tool?

Note:

Intel provides generic versions of software and drivers.

• Your computer manufacturer may have altered the features, incorporated customizations, or made other changes. 
• If you have an OEM device, contact Computer Manufacturer Support Websites for best driver compatibility with your system.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Blackout]

1.flickering can't be seen when booting or in bios

2.I can't see it in white backgrounds if the whole screen is white. (In my case when I use edge I can't see it in white web pages. If I reduce window size can see the flickering around the white web page. But

    not inside it.).Unnoticeable when gaming or watching movies.

3.My laptop display had issues so i sent it to huawei service centre.they replaced my display.I'm not using an external one.

4.I downloaded gfx_win_101.6325_101.6252 driver from intel website. 

First I deleted the graphics driver by ddu.flickering was gone. Then I downloaded the one provided by huawei pc manager.flickering came back.then i installed the latest one top on it. The issue still exists.

I also uninstalled the graphics driver by ddu and installed the latest one without the one provided by Huawei. No change.

[JeanetteC_Intel]

Hello Blackout,

Thank you for sharing this information. Kindly try to proceed with the following steps below:

1) Make sure that there are no pending Windows Updates.

2) Proceed with clean reinstallation via DDU using the latest Intel® Graphics Driver 32.0.101.6332/32.0.101.101.6253.

If the issue persists, please submit a latest SSU log file (make sure to select "ALL" before scanning).

Let me know how it goes.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Blackout,

Good day!

I'm following up to check whether you have had the chance to review our prior correspondence. If you have, kindly acknowledge receipt and do not hesitate to reach out if there are any aspects you'd like to discuss or require further explanation on.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Blackout,

I have not received any response in the past few days. I hope that the recommendation I shared helped. In case the issue persists, I highly recommend contacting your Computer Manufacturer Support for to get help with proper diagnosis if the issue is software-related (driver incompatibility) or hardware-related.

I will now proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician