Monitor show "No signal" on Arc 750

[glouf]

Hello,

I have met this issue since I bought A750 in march, 2023.

Environment:

CPU : Intel i5-13600k LGA 1700

Bios version : F23a (04/01/2023)

Monitor : Dell S2419H

Ventirad Noctua NH-D15

Motherboard : Gigabyte Z690 Aero G – DDR5

DRAM Kingston Fury Beast 5600 DDR5 - ref. FK556C40BBK2 -32

Graphics card : Intel ARC 750

Graphics driver version : 31.0.101.5081 (09/12/2023)

Power : Be quiet ! ATX 750W 12M 80 Gold

Issue Description:

The symptom :

Sometime the monitor will show "No signal" after starting Windows or when Windows awakes from sleep.

The workaround is :

a) use an other Dell Monitor.
b) use another HDMI cable
c) turn off and then turn on my monitor
d) turn off/on the PC

All those attempts fail. The only way to restore the output is turn off the PC, wait 10 or 15 minutes and then turn on the system.

Please let me know how can I troubleshooting this issue.

Thank you for your assistance.

[Senkuchan]

Install the latest graphics driver, as the driver version you have is not up to date. You can use this link to download it: https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

You can also try the these steps listed on this article: https://www.intel.com/content/www/us/en/support/articles/000092760/graphics.html

[glouf]

Thanks for your help. I installed the new driver. I hope the problem does not appear in the next few days....