My borad can't read A770 when frist boot

[Gentlemen_Blad]

driver : 31.0.101.4184
mother borad : msi b660m motar
CPU : i5-13400f
GPU : acer arc a770
problem : MB can't read GPU in frist check but the elcertic has through,I have to reboot it few times to open up.

[AlHill]

Try updating your MSI bios.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Gentlemen_Blad]

I have upgrade to version : 7D42v19, is not work and problems sitll there.

[Hugo_Intel]

Hello Gentlemen_Blad

Thank you for posting on the Intel Communities. I am sorry that you are experiencing booting issues with your Intel® Arc™ A770 Graphics. If I may jump into the conversation, I would like to advise the following:

• Make sure that both the 1x8-pin and 1x6-pin are properly connected to the GPU
• Reseat the GPU on its PCIE slot
• Reset your BIOS to default settings

If the issue persists, please share with us the following information:

• Share a short video showing the issue.
• Create a log file with the Intel® System Support Utility and attach it. to your reply.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Gentlemen_Blad]

BIOS already reset to defult before I buy this card

and PCIE slot had cleaned few times

[Hugo_Intel]

Hello Gentlemen_Blad

Thank you for the information. Please let's try the following

• Go to your motherboard manufacturer's website and update the BIOS to the latest version. The latest version seems to be 7D42v1A.
• Make sure that Resizable BAR is enabled in BIOS.

Also, please let me know the following information:

I see that you are using 2 monitors based on the video, please let me know the type of connections they use as well as if you are using any type of video adapter. And also, please try different cables.

In addition, create a System report following these instructions. Only use the instructions under Intel Graphics Command Center (Intel GCC):

Report for Intel® Graphics Drivers

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Gentlemen_Blad]

BIOS version : 7D42v1A can't be read by msi's M-FLASH systen, so I use the older one.

Moniters link type is an HDMI and VGA to DP translate.

By the way I have to go other place few days, so I will send GPU systen report later.

picture is vga to dp tool

[Hugo_Intel]

Hello Gentlemen_Blad

Thank you for letting us know. Please share the report with us once you can.

Also, please try a native DisplayPort cable or a different monitor that allows for a direct DisplayPort connection if possible.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Gentlemen_Blad

Were you able to complete the troubleshooting steps from my previous post?

Also, please share with us the log files in case the issue still persists.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Gentlemen_Blad]

log file

[Gentlemen_Blad]

I using an pre-HDMI monitor for testing but for same result

Resizable BAR was enabled in BIOS

[Hugo_Intel]

Hello Gentlemen_Blad

Please let's try using native HDMI to HDMI or DP to DP connections, monitors, and cables as we cannot guarantee compatibility with the type of cables and adapters that you are using and we will need to discard this as a source of the issue.

Also, please let us know your monitors' make and model.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Gentlemen_Blad]

frist is ENVISION H963WLS 19  with only one VGA spot

anothor one is an notebook modify ips with a HDMI spot

the test I was tried by  ips screen with HDMI to HDMI

[Hugo_Intel]

Hello Gentlemen_Blad

We are still missing the make and model of the monitor that you describe as a notebook-modified IPS. Can you please share more details about this screen?

Also, if possible, Could you please test the system on a regular monitor with native connections? I understand that you tried the IPS display, however, it seems that one is a type of modified screen and we would like that you test a regular monitor since it will be difficult for us to try to replicate or investigate the issue using an uncommon setup.

In addition, could you please let us know if that monitor configuration work with other computers or GPUs?

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Gentlemen_Blad]

I have ask the merchant, they even don't know what IPS type it is

I have only these two moniters, so I can't try native connections

Others GPU like msi-GTX1060-3G EVGA-GT-740 is work on moniters

[Hugo_Intel]

Hello Gentlemen_Blad

Thank you for letting us know. Allow me to check this further with our team. I will post back once I have more information for you.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hellos Gentlemen_Blad

Thank you for your patience. After reviewing all the information provided and the troubleshooting performed, we have determined that the best next step will be that you contact your place of purchase or the manufacturer of the GPU(Acer), in order to replace the GPU as at this point we consider it might be defective.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Gentlemen_Blad

Since there are no further questions, we will close this thread. Feel free to open a new topic in case you need further assistance.

Best Regards,

Hugo O.

Intel Customer Support Technician.