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My borad can't read A770 when frist boot

Gentlemen_Blad
Beginner
2,594 Views
driver : 31.0.101.4184
mother borad : msi b660m motar
CPU : i5-13400f
GPU : acer arc a770
problem : MB can't read GPU in frist check but the elcertic has through,I have to reboot it few times to open up.

 

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17 Replies
AlHill
Super User
2,582 Views

Try updating your MSI bios.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Gentlemen_Blad
Beginner
2,540 Views

I have upgrade to version : 7D42v19, is not work and problems sitll there.

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Hugo_Intel
Moderator
2,512 Views

Hello Gentlemen_Blad


Thank you for posting on the Intel Communities. I am sorry that you are experiencing booting issues with your Intel® Arc™ A770 Graphics. If I may jump into the conversation, I would like to advise the following:


  • Make sure that both the 1x8-pin and 1x6-pin are properly connected to the GPU
  • Reseat the GPU on its PCIE slot
  • Reset your BIOS to default settings


If the issue persists, please share with us the following information:



Best Regards,


Hugo O.

Intel Customer Support Technician.


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Gentlemen_Blad
Beginner
2,488 Views

BIOS already reset to defult before I buy this card

and PCIE slot had cleaned few times

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Hugo_Intel
Moderator
2,459 Views

Hello Gentlemen_Blad


Thank you for the information. Please let's try the following


  • Go to your motherboard manufacturer's website and update the BIOS to the latest version. The latest version seems to be 7D42v1A.
  • Make sure that Resizable BAR is enabled in BIOS.


Also, please let me know the following information:


I see that you are using 2 monitors based on the video, please let me know the type of connections they use as well as if you are using any type of video adapter. And also, please try different cables.


In addition, create a System report following these instructions. Only use the instructions under Intel Graphics Command Center (Intel GCC):

Report for Intel® Graphics Drivers


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Gentlemen_Blad
Beginner
2,436 Views

BIOS version : 7D42v1A can't be read by msi's M-FLASH systen, so I use the older one.

Moniters link type is an HDMI and VGA to DP translate.

By the way I have to go other place few days, so I will send GPU systen report later.

picture is vga to dp tool

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Hugo_Intel
Moderator
2,419 Views

Hello Gentlemen_Blad


Thank you for letting us know. Please share the report with us once you can.


Also, please try a native DisplayPort cable or a different monitor that allows for a direct DisplayPort connection if possible.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Moderator
2,320 Views

Hello Gentlemen_Blad


Were you able to complete the troubleshooting steps from my previous post?

Also, please share with us the log files in case the issue still persists.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Gentlemen_Blad
Beginner
2,286 Views
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Gentlemen_Blad
Beginner
2,288 Views

I using an pre-HDMI monitor for testing but for same result

Resizable BAR was enabled in BIOS

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Hugo_Intel
Moderator
2,248 Views

Hello Gentlemen_Blad


Please let's try using native HDMI to HDMI or DP to DP connections, monitors, and cables as we cannot guarantee compatibility with the type of cables and adapters that you are using and we will need to discard this as a source of the issue.


Also, please let us know your monitors' make and model.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Gentlemen_Blad
Beginner
2,173 Views

frist is ENVISION H963WLS 19  with only one VGA spot

anothor one is an notebook modify ips with a HDMI spot

the test I was tried by  ips screen with HDMI to HDMI

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Hugo_Intel
Moderator
2,143 Views

Hello Gentlemen_Blad


We are still missing the make and model of the monitor that you describe as a notebook-modified IPS. Can you please share more details about this screen?


Also, if possible, Could you please test the system on a regular monitor with native connections? I understand that you tried the IPS display, however, it seems that one is a type of modified screen and we would like that you test a regular monitor since it will be difficult for us to try to replicate or investigate the issue using an uncommon setup.


In addition, could you please let us know if that monitor configuration work with other computers or GPUs?


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Gentlemen_Blad
Beginner
2,112 Views

I have ask the merchant, they even don't know what IPS type it is

I have only these two moniters, so I can't try native connections

Others GPU like msi-GTX1060-3G EVGA-GT-740 is work on moniters

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Hugo_Intel
Moderator
2,043 Views

Hello Gentlemen_Blad


Thank you for letting us know. Allow me to check this further with our team. I will post back once I have more information for you.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Moderator
1,915 Views

Hellos Gentlemen_Blad


Thank you for your patience. After reviewing all the information provided and the troubleshooting performed, we have determined that the best next step will be that you contact your place of purchase or the manufacturer of the GPU(Acer), in order to replace the GPU as at this point we consider it might be defective.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Moderator
1,799 Views

Hello Gentlemen_Blad


Since there are no further questions, we will close this thread. Feel free to open a new topic in case you need further assistance.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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