Graphics
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My intel UHD 620 Graphics does not have the option of showing Custom Resolutions. Can someone please help me why its not showing up

BBot0
Novice
2,913 Views

I want to play stretched resolution in my games such as fortnite and pubg

9 Replies
Amy_C_Intel1
Employee
1,860 Views
Hello BBot0, Thank you for posting on the Intel® Communities. Could you please let us know the driver version you are running? Please go to Device Manager> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed. Let us know your computer model. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
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BBot0
Novice
1,860 Views
Thank you so much for your response. Here are the anwsers. Driver version 25.20.100.6472. Computer model number- Hp ProBook 450 G5 Best regards Noah
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Amy_C_Intel1
Employee
1,860 Views
Are you able to set the resolution in the game? Try setting your resolution in NVIDIA panel. Try with the driver from your computer manufacturer: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-probook-450-g5-notebook-pc/17047142/swItemId/ob-222455-1 Amy C Intel Customer Support Technician Under Contract to Intel Corporation
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BBot0
Novice
1,860 Views
Thank you for your response. My NVIDIA panel does not have the option of display. Only: Adjust image settings with preview, manage 3D settings, Set PhysX Configuration. And i downloaded the driver you sent me. And it still does not show Custom Resolutions.
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Amy_C_Intel1
Employee
1,860 Views
The driver provided is from your computer manufacturer. You can try using a generic one from our site: https://downloadcenter.intel.com/download/28515/Intel-Graphics-Driver-for-Windows-10?product=126789 Once installed, download the Intel Graphics Control Panel from the Microsoft Store. 1. Are you able to set the resolution in the game? Amy C Intel Customer Support Technician Under Contract to Intel Corporation
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Amy_C_Intel1
Employee
1,860 Views
If you need further assistance let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
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Amy_C_Intel1
Employee
1,860 Views
I have not heard back from you so I will close this inquiry now. If you need further assistance, please post a new question. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
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BBot0
Novice
1,860 Views
I'm so sorry I did not respond for the past week. I had tech support come over to my house to fix my cracked laptop screen. And I asked him why I could not get custom resolutions. He said you have a degraded laptop. And I asked if there is any way I can get custom resolutions. And he responded with No. But thank you for your help and time.
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Wanner_G_Intel
Moderator
1,860 Views
Hello BBot0, Thank you for your feedback. It is highly appreciated. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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