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Hello @ywmol
Thank you for posting on the Intel️® communities.
We understand you are experiencing performance issues, we will be more than happy to assist you.
Please answer the following:
· Was it working before?
· What is the game/app you are using?
Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.
Then, please generate and attach the Report for Intel® Graphics Command Center
Best regards,
Jose B.
Intel Customer Support Technician
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hey.
so the game i was playing was roblox, and i am not sure if it was working before,i have noticed the problem only now.
i have a pretty good build
Intel core i5
16 GB RAM
Intel UHD Graphics
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Hello ywmol
We hope you are doing fine.
Were you able to check the previous questions?
Let us know if you still need assistance by attaching the required reports.
Best regards,
Jose B.
Intel Customer Support Technician
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Hello ywmol,
I was checking your thread and noticed that I have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.
Regards,
Deivid A.
Intel Customer Support Technician
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