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msing72
Beginner
149 Views

My laptop showing only 1920x1080 regulation only I have CORE-i7 8th GEN please help

 
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9 Replies
AlHill
Super User
53 Views

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Doc

msing72
Beginner
53 Views

here please check

msing72
Beginner
53 Views

if any one have solution please let me know

n_scott_pearson
Super User Retired Employee
53 Views

1920x1080 is the resolution of the internal monitor in this laptop. It is only going to show you what resolutions the monitor can support, not what the graphics engine is capable of handling. Only when you connect a higher resolution external monitor will you see it showing higher resolutions.

...S

msing72
Beginner
53 Views

no when i connect higher resolution external monitor not showing higher resolutions. i am using HDR screen

n_scott_pearson
Super User Retired Employee
53 Views

...And a good quality cable? HDR requires at least a HBR2-compliant DisplayPort Cable (or indication of 4K@60Hz with HDR) or a HDMI 2.0a-compliant HDMI cable.

 

Did you plug in monitor while system powered off or on the fly? Have you tried unplugging, waiting a few seconds and then replugging monitor cable?

 

...S

msing72
Beginner
53 Views

yes I have HDMI Cable

msing72
Beginner
53 Views

but still same issue

 

n_scott_pearson
Super User Retired Employee
53 Views

You will have to talk to HP about this issue. It should not be limiting you like this. Because this is a laptop, you should be using drivers downloaded from the HP site (and not from Intel or NVIDIA sites) and you should NOT be using Intel's Driver & Support Assistant application. If you uninstall the driver you have installed and return to the ones provided by HP, does the issue go away?

...S