Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
99 Views

My laptop showing only 1920x1080 regulation only I have CORE-i7 8th GEN please help

 
0 Kudos
9 Replies
Highlighted
New Contributor I
3 Views

Re: My laptop showing only 1920x1080 regulation only I have CORE-i7 8th GEN please help

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Doc

0 Kudos
Highlighted
Beginner
3 Views

Re: My laptop showing only 1920x1080 regulation only I have CORE-i7 8th GEN please help

here please check

0 Kudos
Highlighted
Beginner
3 Views

Re: My laptop showing only 1920x1080 regulation only I have CORE-i7 8th GEN please help

if any one have solution please let me know

0 Kudos
Highlighted
Honored Contributor III
3 Views

Re: My laptop showing only 1920x1080 regulation only I have CORE-i7 8th GEN please help

1920x1080 is the resolution of the internal monitor in this laptop. It is only going to show you what resolutions the monitor can support, not what the graphics engine is capable of handling. Only when you connect a higher resolution external monitor will you see it showing higher resolutions.

...S

0 Kudos
Highlighted
Beginner
3 Views

Re: My laptop showing only 1920x1080 regulation only I have CORE-i7 8th GEN please help

no when i connect higher resolution external monitor not showing higher resolutions. i am using HDR screen

0 Kudos
Highlighted
Honored Contributor III
3 Views

Re: My laptop showing only 1920x1080 regulation only I have CORE-i7 8th GEN please help

...And a good quality cable? HDR requires at least a HBR2-compliant DisplayPort Cable (or indication of 4K@60Hz with HDR) or a HDMI 2.0a-compliant HDMI cable.

 

Did you plug in monitor while system powered off or on the fly? Have you tried unplugging, waiting a few seconds and then replugging monitor cable?

 

...S

0 Kudos
Highlighted
Beginner
3 Views

Re: My laptop showing only 1920x1080 regulation only I have CORE-i7 8th GEN please help

yes I have HDMI Cable

0 Kudos
Highlighted
Beginner
3 Views

Re: My laptop showing only 1920x1080 regulation only I have CORE-i7 8th GEN please help

but still same issue

 

0 Kudos
Highlighted
Honored Contributor III
3 Views

Re: My laptop showing only 1920x1080 regulation only I have CORE-i7 8th GEN please help

You will have to talk to HP about this issue. It should not be limiting you like this. Because this is a laptop, you should be using drivers downloaded from the HP site (and not from Intel or NVIDIA sites) and you should NOT be using Intel's Driver & Support Assistant application. If you uninstall the driver you have installed and return to the ones provided by HP, does the issue go away?

...S

0 Kudos