My screen dims to zero even when plugged in. Not a Win 10 issue. Help.

[idata]

My screen dims to zero even when plugged in. All Win 10 settings are correct. Power plan has screen at 75% when plugged in and all adaptive screen brightness settings are turned off. Specs of my video card follow. There are no settings I can change on the intel interface for when plugged in. Please advise. This is beyond frustrating.

(Also what's beyond frustrating is that Intel would not accept any user i.d. when I tried to create an account,no matter how long I made it and how many random letters and numbers I used. Then when I logged in with Google, I could not get to the page to ask a question (which it already let me type before I logged in, but did not post after I logged in). Asinine. Come on, Intel.)

Intel(R) HD Graphics 5600

Report Date: Tuesday, September 13, 2016 Report Time [hh:mm:ss]: 4:16:48 PM Driver Version: 20.19.15.4331 Operating System: Windows* 10 Home (10.0.10586) Default Language: English (United States) Physical Memory: 16299 MB Vendor ID: 8086 Device ID: 1612 Device Revision: 0A Graphics Output Protocol (GOP) Version: 5.5.1032 Current Resolution: 1600 x 900 Processor: Intel(R) Core(TM) i7-5700HQ CPU @ 2.70GHz Processor Speed: 2694 MHz Processor Graphics in Use: Intel(R) HD Graphics 5600 Shader Version: 5.0 OpenGL* Version: 4.4 OpenCL* Version: 2.0 * Microsoft DirectX* * Runtime Version: 12.0 Hardware-Supported Version: 11.1 * Devices connected to the Graphics Accelerator * Active Displays: 1 * Built-in Display * Display Type: Digital DDC2 Protocol: Supported Gamma: 2.2 Connector Type: Embedded DisplayPort Device Type: Built-in Display Maximum Image Size Horizontal Size: 13.39 inches Vertical Size: 7.48 inches Supported Modes 1920 x 1080 (60p Hz) 1920 x 1080 (48p Hz)

[idata]

I see you are currently running graphics driver version 4331. I would recommend updating to the latest version 4501, please try downloading the drivers linked below:

https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40- https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-Please let me know your findings. Allan.

[idata]

I was wondering if you were able to install the latest graphics drivers.

Did it fix this issue?Allan.

[idata]

Allan,

Thanks for the information as well as the follow up. I just installed the updated driver. After a reboot, the brightness level did stay at the 75% level I have set. I am cautiously optimistic this has solved the issue. I will report back if the problem recurs. Thanks again for your help!

Chris

[idata]

Great, I am glad to hear that. Do not hesitate to contact us back if you need further assistance.

Allan.

[idata]

Allan,

Unfortunately, as I feared, updating the drivers did not fix the issue. Just booted up plugged in and screem dimmed to 2% instead of the 75% it's supposed to be. For the life of me, I can't understand what about the graphics card would be putting the screen at 2%. I have it set to 75% plugged in and 50% on battery through the Win 10 power settings. It should never go to 2% unless the battery is about to die (and I'm not even sure it would happen then).

Any other ideas?

Chris

[idata]

That is unfortunate.

Please try installing the latest graphics drivers version 4530.https://downloadcenter.intel.com/download/26305/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26305/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

Also, I would like to know if this problem happens with drivers provided by your computer manufacturer.

Allan.