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FMazz1
Beginner
1,376 Views

My specs are up to date, but this update does not seem to work?

I have updated my computer recently, Most of the apps have stopped working, so a friend recommended getting the latest graphics update

/message/563985# 563985 24.20.100.6286: Intel® Graphics Driver for Windows® 10 [6th, 7th & 8th Generation, Apollo Lake & Gemini Lake]

But this update does not work even thoe my computer is way more then compatible with it.

any help appreciated

thanks

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4 Replies
idata
Community Manager
91 Views

Hello, flynnmazza. Thank you for joining the Intel Community.

 

 

Please try the following:

 

  1. Download the .zip file of the latest Intel® HD Graphics 620 drivers. Here is the download link: https://downloadcenter.intel.com/download/27988/Intel-Graphics-Driver-for-Windows-10?product=96551 https://downloadcenter.intel.com/download/27988/Intel-Graphics-Driver-for-Windows-10?product=96551
  2. Install the drivers by following the steps provided in this guide: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

 

Let us know how it goes.

 

 

 

Antony S.
FMazz1
Beginner
91 Views

Hi I tried this, but it did not work and says that my system drivers are up to date, but really they arent

idata
Community Manager
91 Views

Hello, flynnmazza. Thank you for your response.

 

 

In this case, I would like to establish a remote session to try installing the driver in your system.

 

 

I have sent a private message with further information. Please check your inbox.

 

 

 

Antony S.
idata
Community Manager
91 Views

Hello, flynnmazza.

 

 

I would like to know if you still need assistance. If you, please respond to my private message so I can continue assisting you.

 

 

 

Antony S.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

 

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