Netflix video jumping and graphic glitches during browsing

[Patricide]

Video in the Netflix app and in Edge are glitching. As long as it is in fullscreen the screen jumps around.

Already did a full clean Windows install, still no luck. Disabling hardware acceleration works for Netflix but breaks other sites.

Also, I saw some quick glitches when browsing on various sites. During browsing, very brief moments I see some glitches on the outer right side of the screen. 

I reverted back to the latest default driver from my Surface Pro 9 by using DDU to remove all drivers and then have Windows Update download the 'latest'. The driver is quite old, june 2023. 30.0.101.3118. This did however not resolve the issue. It is still there. So updated again to the latest version. 

I've made a short clip of what happens: https://youtu.be/fpgB4MLsT0Q

It still happens on the built-in screen when external screens are connected. However, if I move Netflix to the external screen, the issue does not happen. 

After trying out all kinds of settings with refresh rate, HDR, power, etc., setting the scaling mode to GPU instead of screen scaling, etc. it is still not solved.  Adaptive frequency and screen refresh either do not help.

It even happens when the video is on pause. 

I've included the SSU report. 

[ArchieD_Intel]

Hi Patricide,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

Have you tried using the OEM driver for testing?

When did the issue start? Was it after a specific update?

What are the troubleshooting steps that you tried so far?

I would like to inform you if we haven't resolved the issue, you must contact Microsoft for further solution.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Patricide]

Hi Archie,

Thanks for reaching out.

Yes the reinstall of Windows and subsequent use of only Windows Update guaranteed that I used the OEM driver, which had the same problem. It seems to have arisen a couple of weeks ago, it might well be after a Windows or Edge update but cannot be sure.

All my steps are listed in my original post:

- Latest Intel driver and latest OEM driver

- Trying all combinations of power settings, refresh rates, screen updates, etc.

- Reinstalling Windows even

Nothing works except disabling hardware acceleration, but then the framerate drops of the video and other videos on websites are broken. The problem is only with Netflix and the screen glitching for a microsecond seems to be in Edge as well. But I use hardly anything else except Adobe Reader on this machine at the moment. 

I can't really understand your reaction about contacting Microsoft as you haven't given any input as to resolve the problem. 

[ArchieD_Intel]

Hi Patricide,

Thank you for the update. I will look into this and try to replicate the issue, however, can you please send me the updated SSU log so I can see the graphics driver from the OEM.

Regarding Microsoft, the device you are referring to is a Microsoft product, and they may have specific recommendations for the settings they have implemented.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Patricide,

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you. 

Best regards,

Archie D.

Intel Customer Support Technician

[Patricide]

Hi Archie,

Apologies for the delay. Please find the SSU attached with stock OEM drivers. 

[ArchieD_Intel]

Hi Patricide,

Thank you for providing the SSU file of your system. To resolve this, please try to adjust your screen or monitor settings

1. Right-click the desktop.
2. Select Display Settings.
3. Select Advanced Display Settings.
4. Select Display Adapter Properties.
5. Select the Monitor tab.
6. Select Screen refresh rate.
7. Select a screen refresh rate of 120 Hz or lower.
8. Select Apply.
9. Try Netflix again.

If you have any questions, please let me know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Patricide]

Hi Archi, I've already tried that, to no avail. 

[ArchieD_Intel]

Hi Patricide,

Thank you for the update. I will further investigate this and will get back to you once a resolution is available. Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Patricide,

The problem appears to be associated with the computer's integrated display hardware, as it does not manifest when an external monitor is used. Despite performing a clean installation and utilizing the OEM driver, the issue remains. Please consider the following checks:

1. Does the issue also occur when watching YouTube videos?
2. Try lowering the video resolution when watching videos on YouTube and Netflix to see if the issue persists.
3. Test using our latest graphics driver version 32.0.101.6795.

If the issue continues after these steps, it is advisable to contact Microsoft Technical Support for further assistance.

Best regards,

Archie D.

Intel Customer Support Technician

[Patricide]

Hi Archie,

The issue does not seem to happen in YouTube.

Lowering the resolution does not help for Netflix. It seems it is mostly related to showing subtitles and rendering UI items. If they appear or disappear, the screen jumps. 

The latest driver does not fix the issue unfortunately. 

[ArchieD_Intel]

Hi Patricide,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Patricide,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician

[Anonymous]

Stop ignoring night reign , check The post and Get it drivers fixed