No ARC support for NeatVideo?

[VeederLicht]

Hi people at Intel®,

I'm on the virge of buying a new graphics card. I mainly do Content Creation like Video Editing so support for programs like Davinci Resolve, Topaz AI and NeatVideo are crucial. The latter seems to be a problem since they clearly state that there is no support for Intel GPU's, which i find puzzeling since OpenCL = OpenCL right? I have emailed them back in july about it and got a short reply:

thank you for the message. > Question: in your supported GPU's list i cant find Intel Arc. Is that a > fact or does Neatvideo work fine with Intel Arc and OpenCL and maybe the > list is outdated? The list is up to date. Intel Are indeed are not currently supported by Neat Video. Thank you, Vlad

Support, Neat Video team, ABSoft mailto:support@neatvideo.com https://www.neatvideo.com

That would be a deal breaker for me. So my question is: what's going on here?

[Hugo_Intel]

Hello VeederLicht

Thank you for posting on the Intel Communities and for your interest in our Intel Arc GPUs.

Answering your question, if the developer stated there is no support for Intel Graphics, it does not necessarily mean the software will not work on the GPUs, however, there might be issues when using, and compatibility support will need to be added from the developer side, however, allow me to check wth our team if there is any other information regarding the Neat Video plugin. Once I have an update I will let you know.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[VeederLicht]

Ok thanks, i'm curious.

[Hugo_Intel]

Hello VeederLicht

I checked your questions with our team, and it was confirmed the plugin needs to be updated to add compatibility with our Intel® Arc™ GPUs, so the developer would need to add this feature.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello VeederLicht

I see there are no further questions related to this topic. As suggested in our previous post, please contact the plugin developer for further support. We will be closing this thread but feel free to open a new topic if you need further assistance.

Best Regards,

Hugo O.

Intel Customer Support Technician.