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My Mobo:Gigabyte ds3h b550m
bios: f3d
CPU:Ryzen 5600g
GPU:ARC A750
This is a serious issue for me.
Plz help!
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Hello afsar,
Thank you for posting in the Intel Communities, we would like to apologize for our delay in the response, but we are here to help you with the performance issue.
Based on the information provided, it is important to mention that we recommend letting you know that the Compatibility Support Module (CSM) or Legacy Mode must be disabled, and UEFI boot mode must be Enabled so the Intel Arc graphics can work. Intel has validated that the Intel Arc card should work with the CSM option disabled. However, we would like to ask for the following details:
- Are you able to enter the BIOS menu?
- Is there any other BIOS setting that you have changed?
- If CSM is enabled, does the Intel Arc graphics work as expected?
- What is the Intel Arc A750 graphics card model? (Limited edition, Sparkle, Gunnir, MSI, AsRock, Acer)
We noticed that another user is reporting the issue with similar specs as you in a different thread. So we would like you to take a look at the thread and if it is possible join the conversation to let you know.
Best regards
Jean O.
Intel Customer Support Technician
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Hello afsar,
We are checking in your thread to see if you have been able to see our previous post. Please provide us with the information we requested once you are able to gather the information.
Best regards
Jean O.
Intel Customer Support Technician
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Hello afsar,
Since we have not heard back from you, we will proceed to close this thread. If you have any other questions, please submit a new question, as this thread will no longer be monitored.
Best regards
Jean O.
Intel Customer Support Technician
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