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I connect nuc6i5syk to my old monitor samsung 971P with hdmi-dvi cable.
when the nuc boot there are nuc logo on screen,but when win10 startup, the monitor shown no signal.
and i cannot find 971p in Device Manager.
In addition, enter the safe mode, the 971P monitor can be used normally.
Intel(R) Iris(TM) Graphics 540
Report Date: Thursday, November 24, 2016
Report Time [hh:mm:ss]: 4:49:45 PM
Driver Version: 20.19.15.4501
Operating System: Windows* 10 Pro (10.0.14393)
Default Language: Chinese (Simplified, China)
Physical Memory: 15823 MB
Vendor ID: 8086
Device ID: 1926
Device Revision: 0A
Graphics Output Protocol (GOP) Version: 9.0.1036
Current Resolution: 1920 x 1080
Processor: Intel(R) Core(TM) i5-6260U CPU @ 1.80GHz
Processor Speed: 1800 MHz
Processor Graphics in Use: Intel(R) Iris(TM) Graphics 540
Shader Version: 5.1
OpenGL* Version: 4.4
OpenCL* Version: 2.0
* Microsoft DirectX* *
Runtime Version: 12.0
Hardware-Supported Version: 12.0
* Devices connected to the Graphics Accelerator *
Active Displays: 1
* Digital Display *
Display Type: Digital
Serial Number: RFJJ368RAFNS
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: DisplayPort
Device Type: DisplayPort
Maximum Image Size
Horizontal Size: 23.62 inches
Vertical Size: 13.39 inches
Supported Modes
640 x 480 (60p Hz)
640 x 480 (75p Hz)
720 x 400 (70p Hz)
800 x 600 (60p Hz)
800 x 600 (75p Hz)
1024 x 768 (60p Hz)
1024 x 768 (75p Hz)
1152 x 864 (75p Hz)
1280 x 1024 (75p Hz)
1280 x 1024 (60p Hz)
1600 x 900 (60p Hz)
1920 x 1080 (60p Hz)
Power Management Support
Active Off Mode: Supported
Raw EDID:
00 FF FF FF FF FF FF 00 10 AC F6 40 53 4E 46 41
22 1A 01 04 A5 3C 22 78 3A 48 15 A7 56 52 9C 27
0F 50 54 A5 4B 00 71 4F 81 80 A9 C0 D1 C0 01 01
01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C
45 00 56 50 21 00 00 1E 00 00 00 FF 00 52 46 4A
4A 33 36 38 52 41 46 4E 53 0A 00 00 00 FC 00 44
45 4C 4C 20 50 32 37 31 37 48 0A 20 00 00 00 FD
00 38 4C 1E 53 11 01 0A 20 20 20 20 20 20 00 9B
* Other names and brands are the property of their respective owners.
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Hello jiang8340,
In regard to your concern, could you please try to install the latest graphic driver for Intel® Iris™ Graphics 540:
https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88358 Version: 15.45.10.4542 (Latest) Date: 11/9/2016
And also try with the latest BIOS update
https://downloadcenter.intel.com/download/26337/BIOS-Update-SYSKLi35-86A-?product=89188 BIOS Update [SYSKLi35.86A]
And my recommendation it is to confirm with Samsung Support if there is any driver available for your Samsung 971P.
http://www.samsung.com/us/support/ http://www.samsung.com/us/support/
If the issue persists please reply back with a screenshot of the issue that you see.
Regards,
Angie
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Hello jiang8340,
I would like to know if the information provided to you was able to solve your concern?
In case if you need further assistance do not hesitate to reply back.
I am looking forward to hearing from you.
Regards,
Angie.
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Hello jiang8340,
I would like to confirm some details:
Have you try to connect the NUC to another monitor?
Have you try to use a different cable and the issue persist?
Did you start to notice this issue after any upgrade or any new software installation?
Which will be the update? (If applies)
Please let me know.
As soon as you reply I will provide you further assistance.
Best regards,
Angie.
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Hello jiang8340,
Please do not hesitate to reply with the following information:
Have you try to connect the NUC to another monitor?
Have you try to use a different cable and the issue persist?
Did you start to notice this issue after any upgrade or any new software installation?
Which will be the update? (If applies)
I would like to confirm this details in order to continue with the investigation of your issue.
Hope I can hear from you soon.
Regards,
Angie
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