No internet when trying to update drivers

[zone55]

When I attempt to have the intel website scan my system and tell me if any drivers need updating it gives me a message saying that I don't have any internet. However, my internet is connected (both wireless and wired and it works for everything else) and I've even turned my VPN off.

[zone55]

A couple screenshots - 1 of 2

[zone55]

A couple screenshots - 2 of 2

[zone55]

Also no luck when using my browser, Chrome, in regular, non-incognito mode.

[DeividA_Intel]

Hello zone55,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Driver & Support Assistant (Intel® DSA). 

In order to better assist you, please provide the following:  

1. Is this issue recent?

2. Were you able to scan the systems using Intel® Driver & Support Assistant (Intel® DSA) before?

3. Have you tested with Firefox or Edge?

4. Have you tried clearing the browser cache?

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello zone55,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello zone55, 

I was checking your thread and see that we have not heard back from you.  

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician