Nuc6i7kyk no video with Windows 10 2004 or 20h2

[jeffriechers]

I have been using a Skull Canyon Nuc for years as a remote access device.  I am switching it to a direct connect device, so I rebuilt it with Windows 10 2004.  After getting through the mini-setup the screen goes blank.  It is still running, just no output.

If I go to safemode and disable the 580 display device it will boot to normal mode.  As soon as you enable the 580 display device it immediately blanks out.  I have tried updating Windows to 20h2, and installed the 580 beta driver.  Still no luck.

Anyone have any option besides downgrading to 1909?

[DeividA_Intel]

Hello jeffriechers,  

Thank you for posting on the Intel® communities.  

In order to better assist you, please provide the following:  

1. Are you using the correct video source (HDMI, Display Port)?

2. Are you using a multi-display setup? If so, how many displays are you using?

3. Brand name and model of the monitor(s) that you are using.

4. If you are using 1 display, have you tried with a different display?

5. Have you tried different video cables (HDMI, Display Port, Thunderbolt)?

6. Are you using adapters?

7. Have you tried with the Intel® Graphics - Windows® 10 DCH Drivers (none beta) and/or the Intel® HD Graphics Driver for Intel® NUC6i7KYK?

- Intel® Graphics - Windows® 10 DCH Drivers: https://downloadcenter.intel.com/download/30148/Intel-Graphics-Windows-10-DCH-Drivers

- Intel® HD Graphics Driver for Windows® 10 for Intel® NUC6i7KYK: https://downloadcenter.intel.com/download/29916/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NUC6i7KYK

8. Have you tried with a BIOS recovery? And in case you have not:

- File (KY0071.bio): https://downloadcenter.intel.com/download/29887/BIOS-Update-KYSKLi70-

- Steps: https://downloadmirror.intel.com/29887/eng/NUC-BIOS-Update-Readme.pdf

Regards,  

Deivid A. 

Intel Customer Support Technician 

[jeffriechers]

See my notes

1. Are you using the correct video source (HDMI, Display Port)?

I tried both HDMI and Display port.

2. Are you using a multi-display setup? If so, how many displays are you using?

Was just using a single monitor, but I tried several different ones for testing.

3. Brand name and model of the monitor(s) that you are using.

HP ProDisplay, LG, and Asus monitors

4. If you are using 1 display, have you tried with a different display?

Yup

5. Have you tried different video cables (HDMI, Display Port, Thunderbolt)?

Yes

6. Are you using adapters?

I tried a display port to dvi, no luck.

7. Have you tried with the Intel® Graphics - Windows® 10 DCH Drivers (none beta) and/or the Intel® HD Graphics Driver for Intel® NUC6i7KYK?

Tried regular and beta drivers.

8. Have you tried with a BIOS recovery? And in case you have not:

Yes, reset bios, and updated it.

I think the problem is with the WDDM 2.7 features in Win 10 2004 and later that is causing the issue.  I know special drivers were needed for the Intel Iris 600 series, so I think these are just too old.

[DeividA_Intel]

Hello jeffriechers,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A. 

Intel Customer Support Technician 

[DeividA_Intel]

Hello jeffriechers, 

Thank you for the information provided.

I will proceed to check the case internally and post back soon with more details. 

Best regards,

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello jeffriechers, 

Based on the information provided and our internal research, looks like the issue may be related to the processor and/or the graphics itself. I recommend you get in contact with us to process an RMA.

You can use the link that fits you better:

1. US Canada: https://www.intel.com/content/www/us/en/support/contact-support.html#@11

2. Europe, Middle East, and Africa: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

3. Asia-Pacific: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

4. Latin America: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

Regards,  

Deivid A. 

Intel Customer Support Technician