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Ungrazed
Beginner
184 Views

Okay so I have the HP OMEN 15-ax250wm 15.6″ Notebook - Core i7 7700HQ 2.8 GHz - 12 GB RAM - 1 TB HDD - Shadow Mesh Cover/Shadow Mesh Pattern/Twinkle Black Base and I recently got intel graphics command center and I cant change resolutions for gaming

I cant change resolutions in display tab of intel graphics command center

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3 Replies
AdrianM_Intel
Moderator
54 Views

Hello Ungrazed,

 

Thank you for posting on the Intel® communities.  

 

Please run the following tool and attach the reports generated. 

  

1. Intel® System Support Utility (Intel® SSU) 

  • Intel® SSU Download link 
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 

 

Intel® Graphics Command Center report. 

  • Open Intel® Graphics Command Center. 
  • Click on support. 
  • Click on the tab System Diagnostic. 
  • Generate report. 
  • Save the file. 
  • Upload the file to the thread. 

 

Questions:

  • Are you trying to change the resolution on an external display(in case you do please generate the report above with monitor connected)? or Are you trying to change the resolution in the built-in display?
  • In case you are using an external monitor is it straight connected? (HDMI to HDMI no adapters/docking stations)
  • What is the resolution and refresh rate you are trying to get?

 

Best regards,

 

Adrian M.

Intel Customer Support Technician

AdrianM_Intel
Moderator
54 Views

Hello Ungrazed,

 

Were you able to check the previous post? 

 

Let me know if you need more assistance. 

 

Best regards,

 

Adrian M.

Intel Customer Support Technician

 

 

AdrianM_Intel
Moderator
54 Views

Hello Ungrazed,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question. 

 

Best regards,

 

Adrian M.

Intel Customer Support Technician