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AMath25
Beginner
340 Views

On our WPF application we are seeing multiple crash on 12/03 from different windows systems and was wondering if there was any driver update / release that is causing the same.

0934cf08 25bc43c9 ff06f560 0d48a9d0 25bc4330 igd9dxva32_25ba0000+0x35633

0934cf30 204d104f 0708a9e8 1e3aafd0 0934ddb8 igd9dxva32_25ba0000+0x243c9

0934cf58 20448699 0d487040 0934ded8 57073a3d igdumdim32_20430000+0xa104f

0934dd98 5ee1145a 0708a9e8 0934ded8 1d3b0594 igdumdim32_20430000+0x18699

0934e9f0 5ee11833 00000000 0653bd88 00000000 d3d9!CreateDeviceLHDDI+0xaf5

0934f258 5ee0e6d0 00000000 00000000 00000000 d3d9!D3D9CreateDirectDrawObject+0x1b2

0934f74c 5ee11b41 00000017 0d46ff50 00000065 d3d9!FetchDirectDrawData+0x117

0934f788 5ee0dda8 00000000 00000000 00000000 d3d9!InternalDirectDrawCreate+0x19c

0934f8c8 5ee1bbc8 00000000 00000001 000104f2 d3d9!CEnum::CreateDeviceImpl+0x27a

0934f908 6bac3e1f 0653ba60 00000000 00000001 d3d9!CEnum::CreateDeviceEx+0x58

0934fa80 6bac40e6 0934fae0 0934fbd8 00000000 wpfgfx_v0400!CD3DDeviceManager::CreateNewDevice+0x12e

0934fba4 6bab75ad 000104f2 0000100c 1e55de68 wpfgfx_v0400!CD3DDeviceManager::GetD3DDeviceAndPresentParams+0x206

0934fc30 6bab76ff 1e55de68 00000001 0000100c wpfgfx_v0400!CHwDisplayRenderTarget::Create+0x40

0934fc94 6bab78de 000104f2 00000000 0000100c wpfgfx_v0400!CDesktopRenderTarget::Init+0x101

0934fccc 6bab79f8 00000000 0000100c 06fe0e1c wpfgfx_v0400!CDesktopRenderTarget::Create+0xb1

0934fd10 6bab7a6c 000104f2 00000000 0000100c wpfgfx_v0400!CMILFactory::CreateDesktopRenderTarget+0xcb

0934fd40 6ba90965 06fe0de0 6ba90940 06ea2bb8 wpfgfx_v0400!CSlaveHWndRenderTarget::EnsureRenderTargetInternal+0xc7

0934fd8c 6ba908e4 0934fdb3 06f79d60 0934fe53 wpfgfx_v0400!CSlaveHWndRenderTarget::Render+0x25

0934fdb4 6ba85b78 0934fe53 06f79d60 00000000 wpfgfx_v0400!CRenderTargetManager::Render+0x40

0934fdcc 6ba83446 0934fe53 06f79d68 6ba834b0 wpfgfx_v0400!CComposition::Render+0x1f

0934fe38 6ba834ff 0934fe53 06f79d68 6ba834b0 wpfgfx_v0400!CComposition::ProcessComposition+0x16f

0934fe54 6ba83550 0934fe6f 00000001 06fa2838 wpfgfx_v0400!CComposition::Compose+0x3f

0934fe70 6ba82fd8 06f79d68 06fa2838 6ba82fa0 wpfgfx_v0400!CPartitionThread::RenderPartition+0x25

0934fe88 6bab9245 f960474c 6bab9210 6bab9210 wpfgfx_v0400!CPartitionThread::Run+0x4e

0934feb0 764e0419 06fa2838 764e0400 0934ff1c wpfgfx_v0400!CPartitionThread::ThreadMain+0x2f

0934fec0 7730662d 06fa2838 3da2e905 00000000 kernel32!BaseThreadInitThunk+0x19

0934ff1c 773065fd ffffffff 773251bb 00000000 ntdll!__RtlUserThreadStart+0x2f

0934ff2c 00000000 6bab9210 06fa2838 00000000 ntdll!_RtlUserThreadStart+0x1b

 

0 Kudos
7 Replies
AlHill
Super User
80 Views

What is the model number of your processor?

What version of Windows 10? 1903 (with all updates), or 1909?

What is the model number of your device/motherboard?

What driver version number?

Are you a laptop or desktop?

If laptop, do you have dual graphics?

If laptop, are you using the drivers provided by the laptop manufacturer for THEIR laptop?

 

Doc

 

AMath25
Beginner
80 Views

Please find below, information from 2 systems that we saw this:

 

System1:

 

What is the model number of your processor?

Processor Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz, 1896 Mhz, 4 Core(s), 8 Logical Processor(s)

 

What version of Windows 10? 1903 (with all updates), or 1909?

Windows 10 Enterprise 1809

 

What is the model number of your device/motherboard?

HP EliteBook 830 G6

 

What driver version number?

26.20.100.7157

 

Are you a laptop or desktop?

Laptop

 

If laptop, do you have dual graphics?

No. Single - Intel(R) UHD Graphics 620

 

If laptop, are you using the drivers provided by the laptop manufacturer for THEIR laptop?

Yes

 

System 2:

 

What is the model number of your processor?

Intel(R) Core(TM) i5-8350U CPU @ 1.70GHz, 1896 Mhz, 4 Core(s), 8 Logical Processor(s)

 

What version of Windows 10? 1903 (with all updates), or 1909?

Windows 10 Enterprise 1809

 

What is the model number of your device/motherboard?

Lenovo 20L6SFH400

 

What driver version number?

 26.20.100.7261

 

Are you a laptop or desktop?

Laptop

 

If laptop, do you have dual graphics?

No. Single - Intel(R) UHD Graphics 620

 

If laptop, are you using the drivers provided by the laptop manufacturer for THEIR laptop?

Yes

Alberto_R_Intel
Moderator
80 Views

Hello AMath25, You mentioned that you will update the case once you received more information, I just wanted to check if you already have that information and if the problem persists with the WPF application?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

AMath25
Beginner
80 Views

@AlbertR_Intel​ I have updated with all informations from 2 systems that has encountered this crash. Please let me know if any other information is required.

Alberto_R_Intel
Moderator
80 Views

AMath25, Thank you very much for letting us know that information.

 

Just to let you know, we recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them work with your specific platform.

 

I looked in HP's web site and the latest Intel® Graphics driver available for HP EliteBook 830 G6 is version 100.7324 Rev.W, please test that driver:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-830-g6-notebook-pc/26609813/...

 

I looked in Lenovo's web site for Lenovo 20L6SFH400, but there are no results showing, could you please confirm if that is the correct model of the computer?

 

Since both computers work with the Intel® UHD Graphics 620 controller, to try to fix this problem we can also test the Intel® Generic Graphics driver version 26.20.100.7463 to confirm if the behavior is the same with that driver:

https://downloadcenter.intel.com/download/29195/Intel-Graphics-Windows-10-DCH-Drivers?product=126789

 

Just to make sure, when you mentioned that the application that you are using is the WPF, is that the Windows Presentation Foundation?

 

Any questions, please let me know.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

Wanner_G_Intel
Moderator
80 Views

Hello AMath25,

 

Were you able to review the recommendations provided?

If you need further assistance, please let us know. We will be glad to assist you.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

AndrewG_Intel
Moderator
80 Views

Hello AMath25

 

We have not heard back from you, and in case the issue persists and you if you are developing a custom application with Windows® Presentation Foundation (WPF) we kindly recommend to check this further with our Developer Zone. You can find the links below:

 

Intel® Developer Zone 

https://software.intel.com/en-us

 

Registration Intel® Developer Zone

https://software.intel.com/registration/

 

If this is regarding an application from a third-party developing company or vendor, we recommend you to check this further with their developer support team. We will proceed to close this inquiry.

 

Regards,

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel