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Only able to adjust brightness once I plug in my computer- HP EliteBook x360 1030 G2

APass1
Beginner
‎04-10-2020 03:34 AM
1,387 Views

I am able to adjust the percent of the brightness with the keys and slider, however, the brightness change only applies once I plug my computer into the charger. I have updated the graphics and display drivers multiple times and nothing seems to work. Please help, thanks!

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AlHill
Super User
‎04-10-2020 03:38 AM
1,333 Views

Use the drivers provided by HP.

 

Doc

 

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APass1
Beginner
‎04-10-2020 09:42 PM
1,333 Views
In response to AlHill

Thanks for the suggestion! I have tried this a couple times and it has not worked either ​

In response to AlHill
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AlHill
Super User
‎04-10-2020 09:53 PM
1,333 Views

Then, contact HP for support of their device. They are the integrator, they made the device, and they supposedly tested the drivers they provide. Additionally, these drivers have likely been modified by HP. You may also want to update the HP bios to the latest they have available.

 

When you purchased this device, you paid HP for support. Make them earn it.

 

Doc

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