Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20602 Discussions

Only able to adjust brightness once I plug in my computer- HP EliteBook x360 1030 G2

APass1
Beginner
‎04-10-2020 03:34 AM
837 Views

I am able to adjust the percent of the brightness with the keys and slider, however, the brightness change only applies once I plug my computer into the charger. I have updated the graphics and display drivers multiple times and nothing seems to work. Please help, thanks!

0 Kudos

Link Copied

3 Replies
AlHill
Super User
‎04-10-2020 03:38 AM
783 Views

Use the drivers provided by HP.

 

Doc

 

0 Kudos
Copy link
APass1
Beginner
‎04-10-2020 09:42 PM
783 Views
In response to AlHill

Thanks for the suggestion! I have tried this a couple times and it has not worked either ​

In response to AlHill
0 Kudos
Copy link
AlHill
Super User
‎04-10-2020 09:53 PM
783 Views

Then, contact HP for support of their device. They are the integrator, they made the device, and they supposedly tested the drivers they provide. Additionally, these drivers have likely been modified by HP. You may also want to update the HP bios to the latest they have available.

 

When you purchased this device, you paid HP for support. Make them earn it.

 

Doc

0 Kudos
Copy link
Reply

Community support is provided during standard business hours (Monday to Friday 7AM - 5PM PST). Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.