Opening Graphics Properties Crashes Computer

[MThom23]

I have an HP PAVILION G6-2237 running windows 8 and a older sony TV with DVI input. I have HDMI to DVI adapter which can connect to the HDMI output on my HP G60 PC without any problems.

When I connect this TV to the HDMI output on the HP Pavilion G6, by default the dispay is cloned to the TV but the resolution on the TV is not correct. When I right click on the desktop and select "Graphics Properties" to adjust the settings. The computer crashes. I can open the graphics Properties when the TV is not connected, but it crashes every time the TV is connected and I attempt to open the program.

I have tried this with both versions of the Intel HD 4000 Graphics driver on the HP website:

9.17.10.2857 and 9.17.10.2843

Any suggestions?

Matt

[Kevin_M_Intel · Accepted solution]

Hello Matt Thomas,

I recommend you updating the graphics driver in your computer to the latest version we have. You can download the driver at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22842&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22842&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers

Another good step is to contact the computer system manufacturer and they will be able to provide a custom driver for your computer.

[MThom23]

Thanks.

I installed version 15.31.3.64.3071 and no longer see the issue.

I've also requested HP to create a custom driver that incorporates the latest Intel version.

Matt