Persistent VRR and V-Sync Issues on i7-14700HX / RTX 4060 Laptop (Screen Tearing in Most Games)

[Aymuhteşemimm]

i'm using a laptop with an i7-14700HX and RTX 4060. i'm having issues with VRR and V-Sync. i've enabled VRR both from the intel graphics software and from the windows 11 settings. VRR is technically working, but there's still screen tearing and it doesn’t function efficiently. because of that, i’m forced to turn on V-Sync, which causes input delay. also, in most games, V-Sync doesn’t work properly either. when i enable V-Sync in many games, it feels like VRR gets disabled entirely. i also downloaded the intel graphics command center beta and enabled the smart V-Sync setting, but that doesn’t work efficiently either — i keep getting tearing. i'm using the latest drivers. i've tried all the OEM drivers provided by HP, both old and new versions, but none of them fixed the problem.

[RandyT_Intel]

Hi @Aymuhteşemimm,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Could you let me know the origin of the game? Where did it come from, and where did you download it? 
• Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? check this: How to Use the Display Driver Uninstaller (DDU) to Uninstall an...
• Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. 
• What is the refresh rate and resolution of your laptop's display? Are you using an external monitor?
• You mentioned using the latest drivers. Have you tried using drivers directly from Intel and NVIDIA instead of OEM versions?
• Are your power settings optimized for performance?
•  Are there any background applications that might be affecting your system's performance? Try closing unnecessary applications and processes.
• When did the issue first occur? 
• Have you made any software or hardware changes to the system recently? 
• Have you noticed any signs of overheating in the system? 

I look forward to your response and am committed to resolving your issue promptly. 

Please note that this is an OEM device, so we will try to assist you with general troubleshooting steps. However, if the issue persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[Aymuhteşemimm]

1. i uploaded the ssu log.

2. tearing happens in all games—dx9-dx12 or vulkan. vrr works fine but doesn’t stop tearing. rtss is on so you can easily spot it 

   

3. tried every oem driver (intel & nvidia), old and new. also ran every driver i could grab from intel’s site, but same result. thought it might be windows-related so repeated all steps on windows 10—still same. used ddu for a clean uninstall/install each time.

4. i’d share screenshots of my in-game settings but it’s all in turkish, so here’s a quick rundown for rdr1:

• vsync off (if i turn it on, it behaves like vrr is disabled)

• triple buffering off (on/off made no diff)

• everything set to ultra, dlss and frame generation on, reflex on+boost. tearing’s a bit less with frame generation off, but i don’t wanna play without it.

1. i’m not using an external monitor. vrr’s enabled in both windows settings and intel graphics software, running at 144 hz.

2. yup, tried that—no change. running the latest intel and nvidia drivers to stay up to date.

3. closed all unnecessary apps—only the game’s open. toggling any 3rd-party app made zero diff.

4. been using this rig for about 6 months and the issue’s been there since day one.

5. no physical mods done. i did the undervolt option via hp omen gaming hub, but tearing was happening before that, so it’s not the cause. also undervolt my rtx 4060, and tested without it—same issue.

6. system isn’t overheating; cooling’s working fine.

…

if intel graphics software had any vsync options it might help, but there are almost no settings. intel graphics command center (beta) has smart vsync which kind of helps, but doesn’t fully fix it. i’ve seen people mention tons of vsync settings in intel graphics software—if there’s a way to get those, let’s do it. 

[RandyT_Intel]

Hi @Aymuhteşemimm,

Thank you for sharing this information. Could you please provide us with your game settings and the download link for where the game came from? I will try to replicate the issue on our end and see if we encounter a similar problem using the system information you provided. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. Regarding your feedback about V-Sync in IGS, I will ensure it is raised internally for future improvements.

Additional information: Enabling and Disabling Vertical Synchronization

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[Aymuhteşemimm]

i already shared the game-related settings in my post under point 4. also, it's not an issue i faced in just one game — it's a general problem i experience in all games. i bought the game on steam.

[RandyT_Intel]

Hi @Aymuhteşemimm,

I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Aymuhteşemimm,

I am reaching out to provide updates regarding the graphics issue you are experiencing. To help me better understand and resolve the problem, please consider the following:

1. Have you tried disabling the Intel integrated graphics and using only the Nvidia graphics? If the issue persists with this configuration, it may indicate a problem with the laptop itself.
2. Have you reached out to HP for support on this matter? They may offer additional insights or solutions specific to your device.
3. I recommend reviewing article, "Intel® Graphics is Causing Screen Tearing on Windows® 10/11". Please ensure you follow the steps outlined in the article to address any potential software-related issues.

If the problem continues after following the steps in the article, I strongly suggest contacting HP for further assistance. They can conduct a thorough examination of your entire system to identify and resolve any underlying issues. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[Aymuhteşemimm]

My laptop screen does not support G-Sync or FreeSync. For this reason, if I configure my BIOS to only enable the Nvidia GPU, I lose the VRR feature. VRR only works on my device when only the iGPU is active.

[RandyT_Intel]

Hi @Aymuhteşemimm,

I will look into this to see if there are any alternatives or solutions we can offer from our end to help you maintain VRR support while using your Nvidia GPU. I appreciate your patience and will get back to you as soon as I have more information.

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Aymuhteşemimm,

 I noticed that there are a few questions that need further clarification to assist you effectively.

1. Have you reached out to HP regarding the issue you're experiencing? If so, could you please share any recommendations or solutions they provided?
2. I kindly request that you run the Intel Processor Diagnostic Tool (IPDT) to verify if the processor and integrated graphics are functioning correctly. Please share the results with us once the test is complete.
3. Could you provide the names of the games that are experiencing this issue apart from RDR1? This information will help us better understand the context and focus our investigation.

Your cooperation in providing these details will greatly assist us in resolving the issue.

Randy T.  

Intel Customer Support Technician  

[Aymuhteşemimm]

1- I contacted HP and the experience was disappointing. They suggested resetting the computer and updating the drivers. Despite telling them that I had already done these steps and that I am an experienced user, they made me repeat them over and over. They even had me perform unnecessary and time-consuming procedures, such as using the "HP Cloud Recovery Tool," which wasn't even compatible with my device. In short, HP relies on inexperienced support and generic, cookie-cutter solutions.

2- Output from the Intel Processor Diagnostic Tool (IPDT)

3- This issue occurs in all games. It's a general problem.

[RandyT_Intel]

Hi @Aymuhteşemimm,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Aymuhteşemimm,

I understand your frustration with the compatibility issues and generic solutions. I'm here to help and will do my best to assist you further. Please allow me some additional time to investigate this matter. I will report back to you once I have completed my analysis.

Thank you for your patience and understanding.

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Aymuhteşemimm,

As part of our ongoing investigation into your issue, we have identified a potential workaround that may be effective in resolving the problem.

Please find the links below with detailed steps for the workaround:

1. If you're getting tearing on a VRR display here's how to fix it (FF7 Rebirth PC) : r/FFVIIRemake
2. Screen Tearing from VRR - PLEASE HELP :: FINAL FANTASY VII REBIRTH General Discussions

We kindly ask you to attempt these steps and share the results with us. Your feedback will be invaluable in helping us determine the effectiveness of these solutions.

Thank you for your cooperation and patience. We look forward to hearing from you soon.

Randy T.  

Intel Customer Support Technician  

[Aymuhteşemimm]

limiting the fps to a value below the screen's refresh rate didn't solve the issue.

[RandyT_Intel]

Hi @Aymuhteşemimm,

Please allow me some time to investigate further. I will do my best to explore any alternative options available on our end. I will report back to you with my findings and recommendations as soon as possible.

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Aymuhteşemimm,

Please allow me some time to investigate further. I will do my best to explore any alternative options available on our end. I will report back to you with my findings and recommendations as soon as possible.

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Aymuhteşemimm,

We are actively investigating the screen tearing problem you reported. However, it has been challenging to replicate the issue on our end, as our attempts to reproduce it while playing Red Dead Redemption 2 on one of our laptops were unsuccessful.

To assist us in conducting a thorough investigation, could you please provide a list of all the games where you are experiencing this issue? Additionally, we would appreciate it if you could share screenshots of the game settings for each affected game.

Furthermore, if there is a specific scenario that triggers the screen tearing, please let us know, along with the approximate duration before it appears. This information will be invaluable in helping us replicate the issue and find a solution. 

Randy T.  

Intel Customer Support Technician  

[Aymuhteşemimm]

i feel like i'm repeating myself, but it seems like you keep asking the same thing. so let me explain everything in detail once again.

in the intel graphics command center (beta), there's a setting called "smart vsync." when i enable it, screen tearing doesn’t happen if the game runs at a fixed fps. but the moment fps fluctuates, even by 1 frame, the tearing comes back. and this happens across the whole game. VRR is working fine, but the tearing still shows up.

apparently, when vsync is enabled on a driver level, all the tearing disappears. but there’s no option to enable proper vsync in the intel graphics command center or any other intel app — there’s only “smart vsync,” and like i said, it only works when fps is locked.

again, screen tearing is present in all games, regardless of the game’s settings. if i enable options like dlss fg or fsr fg, the tearing becomes even more noticeable.

in my opinion, the solution is simple: intel should add a full driver-level vsync toggle to one of their graphics apps. most intel gpus have this, but i don’t understand why mine doesn’t.

in some games, like cyberpunk 2077 or league of legends, enabling vsync from in-game settings eliminates tearing, and vsync works well with VRR. but turning on in-game vsync has a big downside: i can’t use frame generation with it, because they’re not compatible. that’s why i need a proper driver-level vsync solution.

[RandyT_Intel]

Hi @Aymuhteşemimm,

Let me check what I can do regarding your request for additional features in the software and investigate why these features were not included in the transition from IGCC. I will report back to you once I have an update on this case.

Regards,

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Aymuhteşemimm,

We have conducted another test using a laptop equipped with integrated XE graphics (i7-12700H) and discrete A370M, running graphics driver version 32.0.101.6881, while playing Red Dead Redemption 2. We ensured that VRR and V-Sync were enabled and disabled in various combinations, and we did not experience any screen tearing, even with settings adjusted to ultra and high.

To help us further investigate and resolve the issue, could you please confirm the following:

1. Are there multiple applications running on your computer when the screen tearing occurs?
2. Have you contacted HP again? If so, what recommendations did HP provide? Please note that this is an OEM device, so we will try to assist you with general troubleshooting steps. However, if the issue persists, you will need to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

Additionally, we recommend the following troubleshooting steps:

• Turn off all extra display settings and use only the in-game settings.
• Uninstall unnecessary GPU-related apps and rely on game settings.
• Check the Nvidia control panel and review the profiles set by default, as well as those related to the game executable file.
• Try connecting an external monitor to see if the issue persists.

Please check your email, as I have sent you a private message with further details.

Thank you for your cooperation and patience. We look forward to resolving this issue for you.

Regards,

Randy T.  

Intel Customer Support Technician