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22793 Discussions

Poor quality video

pinebush02
Beginner
‎07-27-2020 05:12 PM
1,846 Views

Hi to all, I recently purchased a brand new Dell Inspiron 3471 Desktop to replace an old pc. I have been very disappointed  with the image quality in streaming TV using a VPN. The new PC has Intel UHD Graphics 610 on board, and I am wondering if this is not capable of delivering smooth HD motion. The video I get is choppy and certainly not HD. Anyone one know if this graphics setup is not optimised for streaming?

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AlHill
Super User
‎07-28-2020 03:04 AM
1,835 Views

So we can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc

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pinebush02
Beginner
‎07-28-2020 05:54 AM
1,827 Views
In response to AlHill

Thanks for a prompt response. Attached is the text file generated by running the SSU' as requested. Hope this helps.

In response to AlHill
Preview file
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Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.