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LuisFer
Beginner
326 Views

Portátil no puede conectar a televisión (proyectar)

Antes mi portátil Surface 3 podía conectar a televisión sin problema.

 

Después de unas actualizaciones de Windows 10, el portátil ya no puede conectar a televisión.

 

Se sale lista de dispositivos para agregarlo, uno de televisión, lo conecto. La televisión se sale un mensaje de aviso, lo he aceptado para vincular bien con el código de aceptación. Funcionaba bien.

 

Pasa tiempo, en portátil sale el icono de emparejado con símbolo de error sin comentario.

 

He borrado el icono de emparejado con televisión para empezarlo de nuevo, ahí ya no se sale lista de dispositivo (adjunto foto), queda vacío.

 

Es para proyectar (Duplicado, Ampliar, Solo segunda pantalla), pero no aparece la televisión vinculada.

 

¿Hay posibilidad de arreglarlo?

 

Datos:

- Surface 3: Intel Core i7-4650U 1.70GHz 2.30GHz, con Windows 10 Pro

- Televisión: UHD TV Samsung 6 Serie 55. Código de modelo UE55MU6445U

 

Espero tu ayuda.

 

No sé si me explico bien, soy una persona sorda, no escribo muy bien el texto. Si tienes alguna duda, lo vamos a aclarar las cosas poco a poco, sin problema.

 

Muchas gracias

LuisFer

 

0 Kudos
13 Replies
AlHill
Super User
173 Views

This forum is for Intel NUCs.

 

Contact Microsoft for support of their device.

 

Doc

 

LuisFer
Beginner
173 Views

Buenas,

 

Lo he pasado a Intel NUC.

 

Muchas gracias,

LuisFer.

Wanner_G_Intel
Moderator
173 Views

Hello LuisFer,

 

Thank you for submitting your question on this Intel® Community.

 

To better assist you, we would like to have more information about your system configuration and drivers.

 

  • Please generate a system report with the Intel® System Support Utility (Intel® SSU) on your computer and attach it to this thread.

 

  1. Intel® SSU Download link
  2. Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
  3. Click on the menu where it says "Summary" to change to "Detailed View".
  4. To save your scan, click on "Next", then "Save".

 

  • How are you connecting the TV to the computer?
  • Are you using video adapters?

 

Note: Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded on this Intel® Community.

 

Wanner G.

Intel Customer Support Technician

Wanner_G_Intel
Moderator
173 Views

Hello LuisFer,

 

If you need further assistance, please let us know. We will be glad to assist you.

 

Wanner G.

Intel Customer Support Technician

Wanner_G_Intel
Moderator
173 Views

Hello LuisFer,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

LuisFer
Beginner
173 Views

Hello Wanner,

 

Some doubts.

 

Do I have to attach it to this thread in public?

The thread is personal, isn't it?

Do I attach it here in the public community?

Do I attach it to you only in the private message?

 

I have sent you a private message, you still haven't answered me.

 

I'm sorry for being a rookie, for staying unknown.

LuisFer

Wanner_G_Intel
Moderator
173 Views

Hello LuisFer,

 

Feel free to attach the report to this thread.

 

It is worth mentioning that we post our answers on the thread.

 

Wanner G.

Intel Customer Support Technician

LuisFer
Beginner
173 Views

Hello Wanner,

 

I attach the report to this thread

 

LuisFer

Wanner_G_Intel
Moderator
173 Views

Hello LuisFer,

 

Thank you for your response.

 

Pleas let us know the following information:

 

  1. How are you connecting the TV to the computer?
  2. Are you using video adapters?

 

Wanner G.

Intel Customer Support Technician

LuisFer
Beginner
173 Views

Hello Wanner,

 

- I think that connects via bluetooth.

 

- It is not using video adapters.

 

LuisFer

Wanner_G_Intel
Moderator
173 Views

Hello LuisFer,

 

Thank you for the update. 

 

Based on the report attached, your computer, Surface Pro 3, does not have an Intel® Wireless Adapter. These systems usually have Marvell AVASTAR Wireless-AC Network Controllers.

 

Since you are trying to connect the computer to the TV via Bluetooth, we recommend that you contact Microsoft® because only the Original Equipment Manufacturer (OEM) is familiar with the computer and its features. Also, this seems to be an issue caused by a recent OS update.

 

Regards,

 

Wanner G.

Intel Customer Support Technician

LuisFer
Beginner
173 Views

Hi Wanner,

 

That is, this forum is for Intel NUC, yes?

 

LuisFer.

Wanner_G_Intel
Moderator
173 Views

Hello LuisFer,

 

There are different sub-forums depending on the problem reported. Because your problem is related to the wireless adapter that came with the computer, it would be best to go back to your system manufacturer for further support and/or warranty options.

 

Wanner G.

Intel Customer Support Technician

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