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nchro
Beginner
313 Views

I updated my drivers from 26.20.100.7463 to igfx_win10_100.7870.exe after updating, my software such as Monitorain to control the brightness of the monitor are not working

Problem started occurring when I updated from 26.20.100.7463 to newer version of driver. Problem is solved if I roll back the drivers

Problem is 100% reproducible

 

Laptop Acer Aspire E5-576G

Processor 8250u

graphics card mx150

 

0 Kudos
4 Replies
AlHill
Super User
144 Views

When you use the Intel generic driver, you lose customizations made by Acer.

And, since you have dual graphics, you must use both the intel and nvidia driver provided by Acer.

 

Doc

 

nchro
Beginner
144 Views

Brightness control for external monitor through software was working until i updated my drivers from 26.20.100.7463

My all other drivers are up to date. Also if I rollback my intel graphics driver then brightness control starts to work again

Alberto_R_Intel
Moderator
144 Views

Hello nchro, Thank you for posting in the Intel® Communities Support.

 

I just wanted to check if the problem persists and if you need further assistance on this matter?

 

Regards,

 

Albert R.

Intel Customer Support Technician

Alberto_R_Intel
Moderator
144 Views

Hello nchro, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

 

Regards,

 

Albert R.

Intel Customer Support Technician