Portrait and Landscape mode issue

[KioskATL]

Running Intel(R) UHD Graphics 32.0.101.7040.
Windows 10iotLTSC OR Windows 11iotLTSC I notice the same thing.

If I run a single display, change the orientation to portrait and run digital signage software, things work fine.

If I run two displays, it rapidly switches between landscape and portrait, when running the software, but looks fine on the desktop.

If I run two displays in landscape, but rotate the content in the software, the software runs fine.

I do not see this issue in the Intel (R) HD Graphics 500 version 27.20.100.8681 (Windows 10IotLTSC)

[KentRusselP_Intel]

Hi KioskATL,

I hope this message finds you well! Based on your detailed responses previously, it appears that the issue you are experiencing may be related to driver compatibility. To confirm this and to facilitate further investigation, could you please provide answers to the following questions and please be advised that these are new questions:

• Does the issue persist if you set the Windows Display Settings to Landscape orientation and instead use Scala Player's built-in 90-degree rotation feature? You mentioned that this workaround works; we need to confirm whether it completely eliminates the display switching problem.
• Regarding Scala Player version 13.20 settings:
  • Is there a specific display driver or rendering mode selected (e.g., DirectX, OpenGL)?
  • Are there any multi-monitor or extended display configuration options enabled?
  • Does the software have hardware acceleration settings, and if so, can these be disabled?
• Could you test disabling hardware acceleration in Scala Player 13.20?
• Have you tried different scaling modes or display refresh rates to see if the issue changes?
• What version of Scala Player was functioning correctly on your previous Intel HD Graphics 500 systems? This information will help determine if the problem is specific to Scala Player 13.20 or if it is a broader compatibility issue.
• Have you tested any other digital signage software on the DL30N platform to verify if the issue is specific to Scala Player?
• When using the older Intel HD Graphics 500 driver version 27.20.100.8681, which was working previously, does Scala Player 13.20 operate correctly on the DL30N? Specifically, does it rotate content properly, or does the problem persist?

Please feel free to reach out if you have any questions or need further clarification.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi KioskATL,

I’m reaching out to follow up and see whether you’ve had an opportunity to look over the details I provided previously. Your input is important, and I’d be grateful if you could share any updates when you have a moment.

If anything needs clarification or you have additional questions, please feel free to let me know.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi KioskATL,

Thank you for the update. We’re continuing to investigate the issue, and I’ll share more details as soon as they’re available. If you need anything in the meantime, feel free to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi KioskATL,

To help us continue with a deeper analysis and investigation of the issue, please provide answers to the following questions:

• What is the exact model of your device? Is it the Shuttle DL30N? Please confirm.
• Have you checked whether there are any new BIOS updates available for your device? Based on your SSU logs, your current BIOS version is from 2024. However, according to the Shuttle DL30N support page, BIOS updates were released in 2025. You may refer to the following link: Shuttle Global || DL30N SERIES - Download

Additionally, please try the following steps:

• Use identical connection types (e.g., two DisplayPort-to-HDMI adapters or two direct HDMI cables).
• Test using identical monitor models or different displays to rule out compatibility issues.

If you have any questions or need further clarification, please feel free to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi KiosATL,

I just wanted to follow up and check if you’ve had a chance to review the information I shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[JedG_Intel]

Hello KiosATL,

We have not heard back from you so we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician

[KioskATL]

Thanks for the information.
I updated the BIOS and it shows the same issue, albeit slower.