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Premiere Pro and B580 Problems

TE1258
Beginner
‎05-29-2025 09:27 PM
509 Views

Installed the latest driver and have nothing but problems.  Blue screen, lockups etc. I've wasted an entire day installing, reinstalling and looking for answers. Any suggestions before returning the card? 

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RiyanOng
Novice
‎05-30-2025 07:19 AM
446 Views
Facing same problem here, the driver isn't stable. The computer freeze in the middle of video playback during review on premiere pro, and then the computer restarted else it straight give you BSOD. Kinda tired of these as well, keep changing the driver but none of them seems work, numerous of projects delayed, lost my productivity.
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ArchieD_Intel
Moderator
‎06-01-2025 07:50 PM
390 Views

Hi TE1258,

 

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

 

  • When did the issue start? Was it after a specific update?
  • What are the troubleshooting steps that you tried so far?
  • Have you used DDU to completely remove all residual drivers and installed a new one?
  • Have you tried adjusting the graphics settings?
  • Is the hardware acceleration enabled?

 

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

 

Hi RiyanOng, please create a separate thread so we can address and focus on the issue that you're experiencing.


If you have any questions, please let us know. Thank you.

 

Best regards,

 

Archie D.

Intel Customer Support Technician


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RiyanOng
Novice
‎06-01-2025 07:57 PM
389 Views
In response to ArchieD_Intel
Glad you replied to my message, i have created separate thread but no one from Intel side respond to my thread 🙂
In response to ArchieD_Intel
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ArchieD_Intel
Moderator
‎06-04-2025 04:13 PM
333 Views

Hi TE1258,

 

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

 

Hi RiyanOng, thank you for creating a separate thread, someone will be handling your concern.


If you have any questions, please let us know. Thank you.

 

Best regards,

 

Archie D.

Intel Customer Support Technician


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ArchieD_Intel
Moderator
‎06-09-2025 04:17 PM
299 Views

Hi TE1258,

 

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

 

Best regards,

 

Archie D.

Intel Customer Support Technician


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