Problem with ARC B580 since last driver update

[koelnmedia]

Hi,

since the last update of the ARC B580 driver (version 32.0.101.8331) I have problem with the metrics in the Intel Software.

The metrics of "GPU utilization", "GPU temperature", "VRAM usage", "GPU voltage" and other metrics show "0" - and the "GPU performance" shows illegal declarations (look at the screenshot, actual it shows over 76 million watt!

Has other user the same problems? What can it be? The card is functioning normal, no problems in use.

How can I correct the metrics?

[JeanetteC_Intel]

Hello koelnmedia,

Thank you for posting in Intel Communities.

To help investigate this, please provide an Intel SSU log file. You can get this from Intel's support website - just download, run the utility, and share the generated report. I'll follow up once I've reviewed your logs and checked with our team internally.

Awaiting your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[koelnmedia]

Hello JeanetteC,

attached you find the SSU log file you requested.

Greetings from Germany


Andreas

[JeanetteC_Intel]

Hello koelnmedia,

Thank you for sharing your SSU log file. Please try these following steps below:

1) Uninstall the Intel Graphics Software (IGS).

1. Go to Add or remove programs
2. Look for Intel Graphics Software and uninstall it.

2) Proceed with clean installation of the latest graphics driver, version 32.0.101.8331 (WHQL Certified) using Display Driver Uninstaller (DDU) in safe mode.

Let me know how it goes.

Best regards,

JeanetteC.

Intel Customer Support Technician

[koelnmedia]

Hello JeanetteC,

after reinstalling the driver and the software it seems okay. The metrics are correct now.

Thanks for your help!

Greets from Germany and the best wishes for christmas and the new year.


Andreas

[JeanetteC_Intel]

Hello koelnmedia,

Thank you for the update and holiday wishes! Greetings from here, and happy holidays to you in Germany!

I'm glad to hear that reinstalling the driver and software resolved the issue and your metrics are now displaying correctly.

Since your problem has been resolved, I'll be closing this thread now. If you have any future questions or concerns, please feel free to create a new thread and we'll be happy to assist you.

Thanks for using Intel support!

Sincerely,

JeanetteC.

Intel Customer Support Technician