Graphics
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Problem with Intel iris xe graphic card

yuvraj_shekhawat
Beginner
378 Views
graphic card
I have an intel i5 11 gen with iris xe graphic card, so I'm facing issues regarding fps in GTA 5,even at the lowest resolution I'm getting fps below 20

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16 Replies
Steven_Intel
Moderator
354 Views


Hello yuvraj_shekhawat,


Thank you for posting on the Intel® communities.


I am sorry you are having issues with your Intel® Iris® Xe Graphics. I will be glad to assist you.


Please provide the following information:


  • Was the video game working fine before? If that is the case, was there any hardware change or driver/OS update before the issue started?
  • How are you measuring the FPS?
  • Does the issue happen with other games?


As well, please perform the following steps:



Best regards,


Steven G.

Intel Customer Support Technician.


yuvraj_shekhawat
Beginner
192 Views

Did all the above steps but getting low fps still. As earlier I was getting 45 fps at medium settings in valorant but now getting 27 fps. I had run all the tests and the result was positive and also updated my driver. The temp while playing the game was 70 c and graphic usage was 90%.

yuvraj_shekhawat
Beginner
339 Views
When I was purchasing laptop I had seen certain videos regarding this specific graphic card. In that videos this graphic card with same processor as what I have showing good result in playing game like gta 5 working good at hd resolution but in my laptop the games lags at hd resolution and merely gave 8-10fps, even though game stuck at lowest resolution
Steven_Intel
Moderator
323 Views

Many thanks for your response.


I understand the laptop it is not performing as expected and I will be glad to assist you with this. In order to do so, could you please provide the information requested and perform the steps recommended in my previous reply?


Best regards,


Steven G.

Intel Customer Support Technician.


Steven_Intel
Moderator
281 Views

We would like to know if you were you able to check my previous response.


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


yuvraj_shekhawat
Beginner
272 Views

NO, still facing the same issue even though it worsened now after your updates. This problem is from initially when I purchased my laptop I'm not getting the desired result 

Steven_Intel
Moderator
256 Views

Many thanks for your response.


Please confirm this information:


  • How are you measuring the FPS?
  • Does the issue happen with other games?


As well, please download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 


Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.


Best regards,


Steven G.

Intel Customer Support Technician.


yuvraj_shekhawat
Beginner
227 Views

I'm measuring FPS from MSI AFTERBURNER. And facing the same problem with other games also even after windows update it became worse.

Steven_Intel
Moderator
207 Views

Many thanks for your detailed response.


Please follow the recommendations below:



  1. In Steam, you can do so by opening the Library tab.
  2. Right-click the game.
  3. Click Properties.
  4. Once in the Properties window, click the Local Files tab, and then click Verify Integrity of Game Files.


Please let me know the outcome of each of the previous recommendations.


Best regards,


Steven G.

Intel Customer Support Technician.


Steven_Intel
Moderator
179 Views

Many thanks for confirming that information.


I would like to replicate the issue on a similar environment. In order to do so, kindly provide the SSU report again now that everything is fully updated.


Here are the instructions again: Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.


Best regards,


Steven G.

Intel Customer Support Technician.


yuvraj_shekhawat
Beginner
165 Views

The report has been attached.

Steven_Intel
Moderator
146 Views

Thank you for the report.


I will be working on this case and as soon as I have an update, I will let you know.


Best regards,


Steven G.

Intel Customer Support Technician.



Steven_Intel
Moderator
109 Views

Hello yuvraj_shekhawat,


Please try the following steps and let me know of the outcome for each of them:


  • Try configuring the graphics settings as recommended here: https://gameplay.intel.com/games/grand-theft-auto-v (make sure to expand the 11th Generation Intel Core i5 Processors and select your processor to check the recommended settings).
  • Is the same issue happening when connected to AC power? Check that you have maximum power settings, as this is a laptop and performance may drop to save energy.


Best regards,


Steven G.

Intel Customer Support Technician.


Steven_Intel
Moderator
86 Views

We would like to know if you were you able to check the previous post.


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


yuvraj_shekhawat
Beginner
64 Views

Yes, I checked your previous post and the settings for GTA 5 but the problem is that my game is giving 5-8fps with those recommended settings. I played it with minimum settings lower than those recommended in that section. I checked all other options like power settings and my pc performance.

 

 

 

 

 

Steven_Intel
Moderator
35 Views

Many thanks for your response.


I will keep working on this. Once I get an update, I will post back here.


Best regards,


Steven G.

Intel Customer Support Technician.


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