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Novice
2,762 Views

Problem with error in Event Viewer - ID20 - windows update client 9NCGJX5QLP9M-AppUp.IntelMediaSDKDFP

Everyday windows trying update software component "intel media SDK Binaries" with two error 0x80070057 (and 0x80246013): 9NCGJX5QLP9M-AppUp.IntelMediaSDKDFP . It hapen only with DCH drivers. Manual update says everything is ok and you have a latest driver. I have latest DCH driver 25.20.100.6471, HD530, Windows 10, desktop motherboard ASUS B150M-C. Problem is, that windows trying update this latest driver with diferent driver and install failed. Details in attached file.

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25 Replies
Novice
19 Views

There is data file from Instal Agent SDK aplication (after unsuccessful installa tion) - see attachment.

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Moderator
19 Views

Hello all, We were able to see this error in Windows Event Log in our lab. As stated on this thread, it appears that updating non-DCH (a.k.a Legacy) to generic DCH drivers from downloadcenter.intel.com may generate a conflict on branded systems. The operating system tries to download the Intel® Graphics Control Panel from the MS Store and yet this is recorded as a failure in Event log (even if the Graphics Control Panel is already installed). We have identified two possible solutions at this moment: 1. Use only drivers provided directly by your Original Equipment Manufacturer (OEM) as they are customized and validated for your system configuration. Follow these steps to properly switch to the best OEM drivers for your computer: 1. Disconnect from the Internet. 2. Uninstall the generic DCH drivers via Start > Settings > Apps & Features. 3. Uninstall the (DCH) Intel® Graphics Control Panel via Start > Settings > Apps & Features. 4. Restart the computer. 5. Reconnect to the Internet. 6. Go to Device Manager > Right-click on "Intel® HD Graphics" or "Microsoft Basic Display Adapter". 7. Select "Update Driver". 8. Allow Windows Update to Search for the best drivers for your system. 9. Install the driver. 10. Restart the computer. 2. Force the generic DCH drivers. This option is not recommended as it overrides any customization done by your Original Equipment Manufacturer (OEM). If you still wish to use generic DCH drivers then follow these steps: 1. Download the latest DCH driver from downloadcenter.intel.com and save it on your Desktop. 2. Disconnect from the Internet. 3. Uninstall any existing DCH Graphics driver via Start > Settings > Apps & Features. 4. Uninstall the (DCH) Intel® Graphics Control Panel via Start > Settings > Apps & Features. 5. Restart the computer. 6. In Device Manager > Right-click on "Intel® HD Graphics". Note: If "Microsoft Basic Display Adapter" is already listed skip to step #10. 7. Select "Uninstall device". 8. Enable the option "Delete the driver software for this device" and click "Uninstall". 9. Restart the computer. (this should delete any non-DCH driver stored on Windows driver repository. Repeat steps #6 through #9 until "Intel® HD Graphics" changes to "Microsoft Basic Display Adapter") 10. Install the DCH driver downloaded in step #1. 11. Restart the computer. 12. Reconnect to the Internet. 13. The (DCH) Intel® Graphics Control Panel should be downloaded automatically after a few minutes upon restart. If it doesn't, go to Microsoft Store and download it. 14. Restart the computer. If you have any further feedback, please let us know. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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Novice
19 Views

Unfortunately this only works for a few days, after a few days the problem will return.

Moderator
19 Views

Hello RKuta, Thank you for your response. We will get back to you soon. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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Moderator
19 Views

Hello RKuta, At this point, we recommend using drivers that are automatically downloaded from the Windows* Update service. If you have been doing this, and the issue persists, please attach the DxDiag.txt and SSU.txt reports. Make sure they are recent reports. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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Moderator
19 Views

Hello RKuta, If you need any further help, we will be glad to assist you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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