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RKuta
Novice
3,094 Views

Problem with error in Event Viewer - ID20 - windows update client 9NCGJX5QLP9M-AppUp.IntelMediaSDKDFP

Everyday windows trying update software component "intel media SDK Binaries" with two error 0x80070057 (and 0x80246013): 9NCGJX5QLP9M-AppUp.IntelMediaSDKDFP . It hapen only with DCH drivers. Manual update says everything is ok and you have a latest driver. I have latest DCH driver 25.20.100.6471, HD530, Windows 10, desktop motherboard ASUS B150M-C. Problem is, that windows trying update this latest driver with diferent driver and install failed. Details in attached file.

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25 Replies
Wanner_G_Intel
Moderator
471 Views

Hello RKuta, Thank you for joining this Intel Community. We would like to gather more information to troubleshoot this issue. Please follow these steps: A. Check Windows* updates – scan and apply all of them. B. Run the Intel® System Support Utility and attach the report to this thread. 1.Download the Intel® System Support Utility and save the application to your system. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91... 2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View. 3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
RKuta
Novice
471 Views

Hi.

Report is in attachment.

Robert.

Wanner_G_Intel
Moderator
471 Views

Hello RKuta, How was the Windows* DCH driver installed? (i.e Manually or via Windows* Updates). If it was installed via Windows* Updates, try installing it using a different method. For Intel® HD Graphics 530 / Intel® Graphics Driver for Windows® 10 / Version: DCH 25.20.100.6471 https://downloadcenter.intel.com/download/28445/Intel-Graphics-Driver-for-Windows-10?product=88345 You can try these steps below: 1. Download the latest DCH driver. 2. Disconnect your unit from the Internet to prevent Windows* Updates from installing any other driver. 3. Uninstall the DCH driver and the Intel® Graphics Control Panel from Control Panel > Programs and Features. 4. Restart the computer. 5. Make sure the 'Microsoft Basic Display Adapter' is listed under Windows* Device Manager > Video adapters. If not, repeat steps 2 to 4. 6. If the adapter continues to be listed as ‘Intel HD Graphics’, and no other Intel® Graphics driver is listed under 'Programs and Features' for removal, then it means Windows* has switched to a previously installed Legacy driver. At this point, we can remove Legacy drivers from Device Manager: 6.1.1 Right-click on 'Intel HD Graphics' or similar, and select 'Uninstall Device' 6.1.2 In the pop-up window make sure 'Delete the driver software for this device' is checked. 6.1.3 Click on 'Uninstall'. 6.1.4 Restart. (Repeat steps 6.1.1 through 6.1.4 until the device gets listed as 'Microsoft Basic Display Adapter') 7. Install the DCH driver that was downloaded on step 1. 8. Restart the computer. 9. Enable your Internet connection. 10. Download the Intel Graphics Control Panel from the MS Store. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
RKuta
Novice
471 Views

Installation was manual (with DCH driver installer). I've already done the procedure below a week ago and nothing has changed. However, I will try again.

MDib
New Contributor I
471 Views

If you click on the Graphics forum, or simply Google the update, you will see many of us experience the same error. It appears even with the driver uninstalled and the iGPU disabled for me.

Wanner_G_Intel
Moderator
471 Views

Hello RKuta, If the issue persists, please keep us informed. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
RKuta
Novice
471 Views

The problem still persists, after installing, the windows store wants to install the "intel media sdk DFP" application, but the download will cut in half and the software will not be installed. Every day, Windows Update tries to install this app, but it fails (manual search in store does not find this aplication). Now I have another problem with running a graphical control panel, its does not start. The application has a problem with the net frameworks - see the attachment with control panel error.

Wanner_G_Intel
Moderator
471 Views

Hello MDib, Thank you for your feedback. Have you tried reinstalling the graphics driver following the steps recommended on this thread? Please let us know if the issue persists. RKuta, Please go to App & Features, and look for Intel® Graphics Control Panel. Click on “Advanced options”. Click on “Terminate”, then Click on “Repair”. After that, click on “Reset” and restart your system. Please keep us informed. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
RKuta
Novice
471 Views

I tried this procedure, nothing change....I have tried many times uninstalling and reinstalling and still getting error....something is missing

MDib
New Contributor I
471 Views

I'd ignore it for now. It's just cosmetic. Hopefully it gets fixed by either Intel or Microsoft soon. From researching the error codes a bit, this looks to be an update that was removed/retracted for some reason, and the Windows Update/Store still tries to push it, and fails.

Another more serious issue in the last DCHU driver is that Quicksync is not working either, but I've seen it reported already.

Wanner_G_Intel
Moderator
471 Views

Hello RKuta, We will investigate this issue to provide more information about it. MDib, We are currently working on the QuickSync problems reported. For more information, please check this thread. https://forums.intel.com/0D50P000049Pdrb?fromCase=1 Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
471 Views

Hello RKuta, We tried installing the latest Windows* 10 updates, Windows* DCH drivers and Intel® Graphics Control Panel and did not receive the error message reported. To continue troubleshooting this issue, please follow these steps: A. Check Windows* Updates, scan and apply all of them. B. Install the latest driver available: Intel® HD Graphics 530 > Version: DCH 25.20.100.6519. Please follow these steps as well: 1. Download the latest DCH driver. DCH 25.20.100.6519 https://downloadcenter.intel.com/download/28515/Intel-Graphics-Driver-for-Windows-10?product=88345 2. Disconnect your unit from the Internet to prevent Windows* Updates from installing any other driver. 3. Uninstall the DCH driver and the Intel® Graphics Control Panel from Control Panel > Programs and Features. 4. Restart the computer. 5. Make sure the 'Microsoft Basic Display Adapter' is listed under Windows* Device Manager > Video adapters. If not, repeat steps 2 to 4. 6. If the adapter continues to be listed as ‘Intel HD Graphics’, and no other Intel® Graphics driver is listed under 'Programs and Features' for removal, then it means Windows* has switched to a previously installed Legacy driver. At this point, we can remove Legacy drivers from Device Manager: 6.1.1 Right-click on 'Intel HD Graphics' or similar, and select 'Uninstall Device' 6.1.2 In the pop-up window make sure 'Delete the driver software for this device' is checked. 6.1.3 Click on 'Uninstall'. 6.1.4 Restart. (Repeat steps 6.1.1 through 6.1.4 until the device gets listed as 'Microsoft Basic Display Adapter') 7. Install the DCH driver that was downloaded on step 1. 8. Restart the computer. 9. Enable your Internet connection. 10. Download the Intel Graphics Control Panel from the MS Store. Please let us know if the issue persists. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
RKuta
Novice
471 Views

still without change, lots of bugs with the new DCH drivers, I'm back to 15.45.21.4821

Wanner_G_Intel
Moderator
471 Views

Hello RKuta, This issue is being investigated. As soon as we have any update, we will update this thread. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
471 Views

Hello RKuta, I am writing to let you know that we have been working on this issue. This issue could be related to the transition from Legacy drivers to Windows DCH drivers, and vice versa. We recommend following these steps: 1. Remove the DCH driver and Control Panel using the Apps and Features option in Windows* and install the drivers provided by your system manufacturer only. These are the steps to remove the Windows* DCH drivers properly. 1. Download the latest Original Equipment Manufacturer (OEM) driver. 2. Disconnect your unit from the Internet to prevent Windows* Updates from installing any other driver. 3. Uninstall the DCH driver and the Intel® Graphics Control Panel from Control Panel > Programs and Features. 4. Restart the computer. 5. Make sure the 'Microsoft Basic Display Adapter' is listed under Windows* Device Manager > Video adapters. If not, repeat steps 2 to 4. 6. If the adapter continues to be listed as ‘Intel HD Graphics’, and no other Intel® Graphics driver is listed under 'Programs and Features' for removal, then it means Windows* has switched to a previously installed Legacy driver. At this point, we can remove Legacy drivers from Device Manager: 6.1.1 Right-click on 'Intel HD Graphics' or similar, and select 'Uninstall Device' 6.1.2 In the pop-up window make sure 'Delete the driver software for this device' is checked. 6.1.3 Click on 'Uninstall'. 6.1.4 Restart. (Repeat steps 6.1.1 through 6.1.4 until the device gets listed as 'Microsoft Basic Display Adapter') 7. Install the latest Original Equipment Manufacturer (OEM) that was downloaded in step 1. 8. Reboot your system. 9. Enable your Internet connection. 2. If the issue persists, then we recommend checking if you can perform a System Restore in Windows*. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
471 Views

Hello RKuta, Were you able to perform the steps recommended? Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
RKuta
Novice
471 Views

After returning back to the PRE DCH driver, I had to clean registers too and delete hidden devices in Windows Device Manager (Intel Media SDK, Intel Control Panel) - thats important, otherwise the bug still appears. Now without errors yet.

Wanner_G_Intel
Moderator
471 Views

Hello RKuta, Thank you for trying out the steps recommended and posting additional steps about this issue. As soon as we have any udpate or recommendation about this error, we will update the thread. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
RKuta
Novice
471 Views

and after several days without errors, the ID20 problem is back today even with the old drivers. Microsoft has a big problem with windows store, installing what is not needed in the background.

RKuta
Novice
231 Views

There is data file from Instal Agent SDK aplication (after unsuccessful installa tion) - see attachment.

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