Graphics
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Problem with reading Graphics Cards

Klayman
Beginner
866 Views

Hello. I bought a new Gigabyte G5 GD laptop with RTX 3050 + Intel card. When I start any game, it freezes very much. The laptop probably uses an Intel card (proof on screenshots). The problem does not occur when I connect my computer to an external monitor. Then the Nvidia card works 100% and everything runs smoothly. I set up each game to use a high-performance card, both in the Nvidia panel and in widnows 11. I have the latest 511.79 drivers and 30.01.101.1340. Laptop work well also when I install other version of Intel Drivers, but after a while the problem returns. The computer is a week old and I've been fighting it since the beginning. All other drivers are also up to date. Will you help me solve this problem? 

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8 Replies
Stefan3D
Honored Contributor II
714 Views

Battlefield should not run on iGPU if you force the dGPU in control panel.

 

Did you catch the latest BIOS update?

"Fixed performance issue on Win11" sounds promising...

If you don't know how to update BIOS, ask Gigabyte support before you try anything.

Klayman
Beginner
713 Views

I forced on the GF, but it does nothing.
Yes, I also updated the BIOS and still nothing.

Stefan3D
Honored Contributor II
712 Views

Since your laptop is brandnew it might support "NVIDIA advanced Optimus".

These laptops contain a multiplexer chip (MUX) which can disable the iGPU physically in BIOS.

 

Check if there is a BIOS option for that.

 

Klayman
Beginner
702 Views

I was looking for this option in bios. Its Insyde Bios v.FB07. 

Unfortunately that option does not exist

JosueO_Intel
Moderator
524 Views

Hello Klayman


Thank you for posting on the Intel®️ communities. In order to have a better understanding of the issue, please share with us the following information: 


  1. Short video of the issue. 
  2. In which games does the issue occur?


Also, please download and install the Intel®️ System Support Utility (Intel®️ SSU):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".  

Click on "Next", save the report and attach it to your response.


Regards, 


Josue O.  

Intel Customer Support Technician



Steven_Intel
Moderator
470 Views

Were you able to check the previous post?


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


Klayman
Beginner
463 Views

Sorry that I didnt answers. I think problem is solved. I updated bios again to FB09. When the problem recurs, I will contact you. Thank you for the memory.

Steven_Intel
Moderator
421 Views

Thank you for your response.


We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it. 


Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.


Best regards,


Steven G.

Intel Customer Support Technician.


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