Problem with rendering screen resolution

[DiCapo]

Hello
I recently bought an Intel Arc A380

And in the beginning i had problems with the picture black out but i found here an resolution about that my system is old and i had to change from uefi to legacy so that to work ... And on the latest stable drivers there was a freeze on the screen which was a known issue but the latest beta drivers 31.0.101.4382
Fixed that issue
But there is one issue which still remains and it bothers me alot

Every time when i open a an app(web browser mostly) or an popup on the notification always my tv shows the resolution input from hdmi and thats bothering ... With my old graphic card which was nvidia 660ti i didnt had those problems
I changed the Hdmi cable i bought a new one but the result is the same

The TV model is
Sony Bravia Kd-49XG7096

I tried every poasible thing which i could do chaged the retro scaling type no matter which one i choose the result is the same
Tried to change the hdmi port on tv still the same results


As you could see on the attachment what i am talkimg about ... That popup on the tv i get everytime i open some app or when i browse the web when i open a new link on the page it shows that ... And its annoying

Thank you for your time
I wish you a nice day
Best regards

[Andres_Intel]

Hello DiCapo,

Thank you for your response, it has been really helpful.

Since the issue also happens with using another TV, we recommend you check with the card manufacturer to evaluate RMA options.

Let me know if you have further questions.

Regards,

Andres P.

Intel Customer Support Technician

[DiCapo]

I dont want to RMA ots not.that it doesnt work the card .... As i said post above .... I hope you will look again and to take the video as example where to look for ... I understand its a minor bug and difficult.to replicate ... But in the video i showed how to replicate ...
But if not i dont know what to say


Have a nice day

[Andres_Intel]

Hello DiCapo,

Thank you for your answer. 

We watched the videos and we also took the time to try to reproduce the issue in order to verify if there is a driver issue, but it was not replicated, based on all the troubleshooting steps we have completed we noticed that the issue might be related to a faulty graphics card, that is the reason why we recommend you check with the card manufacturer to evaluate RMA options.

Let me know if you have further questions.

Regards,

Andres P.

Intel Customer Support Technician

[DeividA_Intel]

Hello DiCapo,  

After checking your thread, I would like to know if you have further questions. 

If so, please let me know. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello DiCapo,  

I was checking your thread and see that we have not heard back from you.  

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician