Problem with starting igfxn and BasicDisplay

[Ninanse]

igfxn: 

设备 PCI\VEN_8086&DEV_9A60&SUBSYS_16F21043&REV_01\3&11583659&0&10 在启动时出现问题。

驱动程序名称: oem171.inf
类 GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
服务: igfxn
低层筛选程序:
高层筛选程序:
问题: 0x0
问题状态: 0xC00000E5

BsicDisplay:

设备 PCI\VEN_8086&DEV_9A60&SUBSYS_16F21043&REV_01\3&11583659&0&10 在启动时出现问题。

驱动程序名称: display.inf
类 GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
服务: BasicDisplay
低层筛选程序:
高层筛选程序:
问题: 0x15
问题状态: 0x0

[DeividA_Intel]

Hello Ninanse,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your computer.  

In order to better assist you, please provide the following:  

1. Can you provide more details about the issue?

2. When did the issue start?

3. Are you using a laptop or desktop computer?

4. What is the brand and model name of your processor?

5. Where are you getting this message? Can you take a picture?

Our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.  

Best regards, 

Deivid A.  

Intel Customer Support Technician

[Ninanse]

Thanks!

1.Details(using BlueScreenView):

   1)Filename:dxgkrnl.sys;   Address: dxgkrnl.sys+26638e;  From Address:fffff802`99dd0000 ;   To Addressfffff802`9a17a000 ;  Size:0x003aa000 ;   Time Stamp:0x0448a9ff

   2)igdkmdn64.sys       igdkmdn64.sys+16980        fffff802`b18e0000         fffff802`b4591000       0x02cb1000       0x63000e73      Time String:  8/20/2022 6:28:03 AM

   3)ntoskrnl.exe         ntoskrnl.exe+d25440        fffff802`80400000         fffff802`81446000         0x01046000        0x2ff0d722        6/28/1995 12:14:26 PM

2.When did the issue start?

  Every time when I want to play a game(For example, DCS, GTA4, Lawn Mowing Simulator, Battle Field5,etc.). I just started the game and it came to BlueSreen

3.Are you using a laptop or desktop computer?

A laptop

4.What is the brand and model name of your processor?

CPU: 11th Gen Intel(R) core(TM) i7-11800H @2.30GHz

GPU: Nvidia Geforce  RTX3060 Laptop

5.Where are you getting this message? Can you take a picture?

Device Manager -> Display Adapter -> intel(R) UHD Graphics -> events

[Ninanse]

using BlueScreenView:

①    dxgkrnl.sys          dxgkrnl.sys+26638e          fffff800`82250000         fffff800`825fa000           0x003aa000         0x0448a9ff        Microsoft® Windows® Operating System           DirectX Graphics Kernel           10.0.19041.1865 (WinBuild.160101.0800) Microsoft Corporation C:\Windows\system32\drivers\dxgkrnl.sys

②   igdkmdn64.sys        igdkmdn64.sys+16980       fffff800`9afc0000       fffff800`9dc71000        0x02cb1000          0x63000e73      8/20/2022 6:28:03 AM

③    ntoskrnl.exe          ntoskrnl.exe+d25440         fffff800`69e00000          fffff800`6ae46000            0x01046000          0x2ff0d722    6/28/1995 12:14:26 PM                Microsoft® Windows® Operating System              NT Kernel & System 10.0.19041.2006 (WinBuild.160101.0800)           Microsoft Corporation C:\Windows\system32\ntoskrnl.exe

[DeividA_Intel]

Hello Ninanse,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Ninanse, 

Thanks for the information provided. Based on your response, I recommend you to try the following:

1. Try a clean installation of the intel drivers: 

• Steps: https://www.intel.com/content/www/us/en/support/articles/000057389.html
• Driver: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

2. Check with the laptop manufacturer for drivers and BIOS updates.

3. TRy check/report this issue to the laptop manufacturer since they may need to run some tests on their device.

4. Just if possible, try to reinstall the operating system.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Ninanse, 

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Ninanse]

The issue didn't resolved. The only way now is to reinstall my operating system:(

However, I don't want to do that, so if a game lead to blue screen, I'll uninstall it

[DeividA_Intel]

Hello Ninanse, 

Thanks for your response. If you do not feel comfortable or do not want to reinstall the operating system, I recommend you check this issue with your laptop manufacturer.

They will need to run some tests on their device to make sure everything is working as it should and also to confirm that you are using their customized drivers and BIOS.

Regards,  

Deivid A.  

Intel Customer Support Technician