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Hola, tenemos un problema con el uso de doble monitor tras la actualización a Windows 10 Fall Creators.
En la Versión Windows 10 Anniversary funcionaba perfectamente. Pero desde la actualización, en equipos con Doble monitor, cuando se bloquea la pantalla, al poner las credenciales e iniciar de nuevo sesión. Las aplicaciones que estaban en primer plano dejan de responder y no es posible seleccionarlas.
Si ejecutamos Mostrar Escritorio el problema desaparece y todo vuelve a funcionar con normalidad.
Se da el caso de tener por ejemplo Excel en primer plano en uno de los monitores, y al hacer doble click, se abren programas del escritorio. Es decir aunque tenemos aplicaciones en pantalla el foco parece estar realmente sobre el escritorio.
Hemos probado a actualizar a la versión 1803 de Windows 10 y a actualizar el controlador de video a la versión 24.20.100.6286 y el problema continua.
¿Tienen reportado algún problema de este tipo?. ¿Y si es así saben cual es la solución?.
Muchas gracias y un saludo.
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Hellos MoisesBravo2018,
Thank you for posting.
We have not seen this specific behavior in our forums so far. But, let's gather more information regarding your system, and then we can proceed to find more options in this case.
Please, provide your https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Download Intel® System Support Utility for Windows* report.
To attach a file, the "attach" option will appear in the bottom right corner of the response box.
Amy C
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hello, there goes the result of executing the utility
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Thank you for the report.
Since you already installed our latest driver, please proceed to install the recommended driver for your computer model: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-prodesk-400-g3-small-form-factor-pc/8354586/swItemId/vc-206061-1 Driver - HP ProDesk 400 G3 Small Form Factor PC | HP® Customer Support. Uninstall the current driver with these steps:
- Open the Device Manager.
- Expand the Display Adapters section.
- Find the Intel Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
- Right-click the Intel Graphics Driver and select Uninstall.
- Select the check box Delete the driver software for this device.
- The system must go through a restart to complete the uninstall process.
- If no older drivers are stored in the system, the graphics controller in device manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter' or similar. If not, repeat steps 1 through 6.
Let me know the results.
Amy C
Intel Customer Support Technician
Under Contract to Intel Corporation
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/thread/129327 MoisesBravo2018,
If you need further assistance let us know.
Amy C
Intel Customer Support Technician
Under Contract to Intel Corporation
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