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LOliv17
Novice
191 Views

Problema com o driver da intel graphics 630

Boa noite! Alguns dias atrás meu notebook congelou a tela, sendo necessário reinicia-lo de com o boato power. Logo depois liguei novamente e ele carregava a bios, ficando com a tela preta quando deveria iniciar o sistema operacional. Tentei recuperar o sistema mas acabei formatando o mesmo. Com a formatação percebi que assim que eu conectava a internet o próprio windows atualizava a intel graphics e o problema voltava a acontecer. A tela fica preta e o computador fica tentando reconhecer o driver, esperando alguns segundos surge uma tela azul na qual anexei. A única alternativa que encontrei foi formatar, desativar as actualizações do windows e usar o computador sem o driver da intel graphics. O grande problema e que o notebook acaba ficando muito lento e travando para atividades simples. Eu consigo instalar todos os outros drivers, inclusive o driver da placa dedicada gtx 1060. Alguma solução?WhatsApp Image 2020-06-04 at 18.21.34.jpeg

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5 Replies
n_scott_pearson
Super User Retired Employee
130 Views

Please download and run the Intel System Support Utility for Windows and save the report to a file. Then, using the paperclip icon below the edit window, upload and attach this file to a response post.

...S

Leonardo_C_Intel
Moderator
130 Views

Hello

 

Thank you for posting in the Intel Community.

 

I would recommend testing the system with the laptop manufacturer driver and the Intel® Graphics - Windows® 10 DCH Drivers

Version: 27.20.100.8280 (https://downloadcenter.intel.com/download/29616/Intel-Graphics-Windows-10-DCH-Drivers?product=126790) if the issue is still with both driver but the system works fine with Microsoft basic display adapter this could point to a hardware problem with the graphics portion of the intel processor and it is recommended to contact the laptop manufacturer to evaluate the system

 

NOTE: if you run into errors while completing the updates you can try the steps on Intel® HD Graphics Installation Error: This Installation Package is Not Supported by this Processor Type (https://www.intel.com/content/www/us/en/support/articles/000027538/graphics-drivers/graphics-for-7th...).

 

We only provide support in English and we use a translation tool for your post.

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

Leonardo_C_Intel
Moderator
130 Views

Hello LOliv17

 

Have you been able to try the steps provided?

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

LOliv17
Novice
130 Views

Sim, mas o problema persiste! Estou desconfiado de problemas no hardware ...

Leonardo_C_Intel
Moderator
130 Views

Hello LOliv17

 

Thank you for the response, if after the testing the issue is still persistent this might point to a hardware issue it the recommended step would be to reach the system manufacturer to evaluate the hardware.

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

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