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Então, eu desinstalei sem querer minha placa de vídeo (Intel HD Graphics 5500) , e agora estou com problema em relação a jogos. Então fui ao site de download da Intel para baixar uma placa através do site do fabricante. Porém, quando vou instalar o Driver de gráficos da Intel, aparece um erro : O programa de instalação não pôde um ou mais drivers de dispositivo.
Instalação encerrada.
Preciso de ajuda urgente, por favor.
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Hello JVict5
Thank you for posting in the Intel Community.
• What steps did you take to uninstall the Intel® HD Graphics 5500?
• Can you see the Intel® HD graphics controller on the device manger?
• Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
• Steps to save the report:
1- Run the utility.
2- Click on “Scan” to get the scanned system.
3- Once the scan is complete click on “next”.
4- Use the “save” option, save the report to your desktop.
5- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.
NOTE: We only provide support in English and we use a translation tool for your post.
Hope this helps.
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hello JVict5
Have you been able to collect the confrontation requested?
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hello JVict5
I haven’t heard back from you, I am going to close this request If you have more questions please do not hesitate in replying back.
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
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