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JVict5
Beginner
495 Views

Problema em instalação de driver gráficos da Intel.

Então, eu desinstalei sem querer minha placa de vídeo (Intel HD Graphics 5500) , e agora estou com problema em relação a jogos. Então fui ao site de download da Intel para baixar uma placa através do site do fabricante. Porém, quando vou instalar o Driver de gráficos da Intel, aparece um erro : O programa de instalação não pôde um ou mais drivers de dispositivo.

Instalação encerrada.

Preciso de ajuda urgente, por favor.

0 Kudos
3 Replies
Leonardo_C_Intel
Moderator
76 Views

Hello JVict5 Thank you for posting in the Intel Community. • What steps did you take to uninstall the Intel® HD Graphics 5500? • Can you see the Intel® HD graphics controller on the device manger? • Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility • Steps to save the report: 1- Run the utility. 2- Click on “Scan” to get the scanned system. 3- Once the scan is complete click on “next”. 4- Use the “save” option, save the report to your desktop. 5- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box. NOTE: We only provide support in English and we use a translation tool for your post. Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
Leonardo_C_Intel
Moderator
76 Views

Hello JVict5 Have you been able to collect the confrontation requested? Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
Leonardo_C_Intel
Moderator
76 Views

Hello JVict5 I haven’t heard back from you, I am going to close this request If you have more questions please do not hesitate in replying back. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
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