Professional Baseball Spirits 2024-2025 LowLevelFatalError

[CCchiang]

[Steam] Professional Baseball Spirits 2024-2025

Intel® Graphics Driver 32.0.101.6460/32.0.101.6259

Intel® Arc™ B580

[JohnM_Intel]

Hello CCchiang,

 Thank you for raising that concern with us, but for us to better understand the issue you are experiencing, kindly provide some answers to my questions for me to determine the best course of action with this concern.

1. Are there any error signs on the graphics adapter in Device Manager?
2. What is your CPU model?
3. Did the application crash when this error appeared?
4. May I know the resolution of the application when in used?

Also kindly provide an SSU for me to further check the system information of your unit.

When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.

2. Click Scan.

3. Review: When finished scanning, click Next.

4. Click Save.

Best regards,

John Sergio M.

Intel Customer Support Technician

[CCchiang]

thanks for your reply

• Are there any error signs on the graphics adapter in Device Manager? No
• What is your CPU model?  Intel Arc B580
• Did the application crash when this error appeared? Yes
• May I know the resolution of the application when in used? 1920*1080

[JohnM_Intel]

Hello CCchiang,

Thank you for answer some of my questions regarding this issue and to further investigate this issue kindly answer another set of questions for me to better understand this issue.

1. Has this issue occurred before?

2. How did you perform the last update? Did you use a device manager-clean installation or Display Driver Uninstaller (DDU) before updating to the latest graphics driver?

3. May I know the origin of the game (e.g., Steam, Epic Games, etc.)?

4. Have you updated the game version or any related applications recently?

5. What troubleshooting steps have you tried so far to fix the issue?

6. Have you tried rolling back to the previous graphics driver version?

7. Could you provide screenshots or recordings of the issue so I can clearly see what’s happening?

And also to do some troubleshooting with this concern kindly follow each steps bellow:

1. Open command prompt as Administrator.

2. Run the following commands one at a time and provide the a screenshot:

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /t REG_DWORD /d "0x1" /f

reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /t REG_DWORD /d "0x1" /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpFolder" /t REG_EXPAND_SZ /d "C:\AppCrashDumps" /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpType" /t REG_DWORD /d "0x2" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl\LiveKernelReports" /v "DeleteLiveMiniDumps" /t REG_DWORD /d "0x0" /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /v SystemThrottleThreshold /t REG_DWORD /d 0 /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /v ComponentThrottleThreshold /t REG_DWORD /d 0 /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /v FullLiveReportsMax /t REG_DWORD /d 10 /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v AlwaysKeepMemoryDump /t REG_DWORD /d 1 /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "FilterPages" /t REG_DWORD /d "0x1" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "CrashDumpEnabled" /t REG_DWORD /d "0x1" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v "PagingFiles" /t REG_MULTI_SZ /d "C:\pagefile.sys 17400 17400" /f

3. Restart the computer.

4. Reproduce the crash/hang.

5. After the app or game crashes a new dump file should be created under any of the following folders:

User-mode Application Crash dump: C:\AppCrashDumps

Small memory dump file: %SystemRoot%\Minidump (default)

LiveKernelReports: %SystemRoot%\Windows\LiveKernelReports

Complete/active memory dump file: %SystemRoot%\MEMORY.DMP (default)

App-specific dumps: Location is set by the application

6. Upload the dump file in your preferred file sharing system (OneDrive, Google drive, etc.) so it can be shared with Intel Customer Support.

To revert the changes done in the Registry:

1. Run the command prompt as an Administrator.
2. Run the following commands one at a time:

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /f

reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /f

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpType" /f

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpFolder" /f

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl\LiveKernelReports" /f

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /f

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v AlwaysKeepMemoryDump /f

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "FilterPages" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "CrashDumpEnabled" /t REG_DWORD /d "0x7" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v "PagingFiles" /t REG_MULTI_SZ /d "?:\pagefile.sys" /f

1. Restart the computer.

Best regards,

John Sergio M.

Intel Customer Support Technician

[CCchiang]

Thank you for your reply

1. Has this issue occurred before? After replacing the B580 graphics card。

2. How did you perform the last update? Did you use a device manager-clean installation or Display Driver Uninstaller (DDU) before updating to the latest graphics driver? Intel graphics software。Have used DDU。

3. May I know the origin of the game (e.g., Steam, Epic Games, etc.)? Steam。

4. Have you updated the game version or any related applications recently?  latest version。

5. What troubleshooting steps have you tried so far to fix the issue? Remove and reinstall display driver。

6. Have you tried rolling back to the previous graphics driver version? YES。

7. Could you provide screenshots or recordings of the issue so I can clearly see what’s happening?

[RobbieR_Intel]

Hello CCchiang,

My colleague, @JohnM_Intel is currently away. I will further assist you for now. Kindly give me time to further investigate the issue being encountered. I will get back to you once I have an available resolution.

I sincerely appreciate your patience and understanding as we work through this.

Best Regards,

Robbie R.

Intel Customer Support Technician

[CCchiang]

The current display card driver is updated to version: 32.0.101.6557/32.0.101.6262. Not resolved yet, thank you

[JohnM_Intel]

Hello CCchiang,

Thank you for providing the graphics driver version, but before I replicate this issue with Professional Baseball Spirit 2024-2025, kindly provide a screenshot of the settings for me to investigate this issue further and run a simulation on my end.

Best regards,

John Sergio M.

Intel Customer Support Technician

[CCchiang]

thank you

[JohnM_Intel]

Hello CCchiang,

Thank you for providing the screenshots of the setting for me to better replicate this issue. Kindly give me enough time to simulate this issue in our lab to test the game.

Best regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello CCchiang,

I have replicated this issue on my end, and upon double-checking on the SSU you provided your iGPU (UHD 730) is enabled. Kindly disable it and check if the crashing will occur. If it still crashes, can you enable the Windows crash logs and provide the crash dump generated for Professional Baseball Spirit 2024-2025?

By the way, may I know if this game worked before with any other ARC driver?

Best regards,

John Sergio M.

Intel Customer Support Technician

[CCchiang]

Thank you for your reply

With off (UHD 730) I can enter the game 1-2 times but then get LowLevelFatalError[Line:684]。

How to use “Windows crash logs and provide the crash dump generated” ?

This is my first time using arc series. Originally using nvidia gtx 1650, it can be used.

[JohnM_Intel]

Hello CCchiang,

Thank you for telling me that by disabling the UHD helps for a short time. To generate a crash dump, kindly follow the steps below.

1. In Control Panel, select System and Security > System.
2. Select Advanced system settings, and then select the Advanced tab.
3. In the Startup and Recovery area, select Settings.
4. Make sure that Kernel memory dump or Complete memory dump is selected under Writing Debugging Information.
5. Restart the computer.

I'll wait for your response and will do the troubleshooting on my end after I have the dumps.

Regards,

John Sergio M.

Intel Customer Support Technician

[CCchiang]

Thanks for the guidance。

But my computer did not generate the .dmp file。

When I enter the game, the menu works fine, but once I start a match, an error message pops up.

[JohnM_Intel]

Hello CCchiang,

Thank you for that information. Can you provide a screenshot of the error message for me to check it? Can you also provide a screenshot of the DMP file that was not generated?

Regards,

John Sergio M.

Intel Customer Support Technician

[CCchiang]

Hello

This is a screenshot of the error message after entering the game.

Thanks

[JohnM_Intel]

Hello JoshB580,

Thank you for providing the screenshot of the error message. I will do an investigation again with this issue. Just give me enough time to replicate this issue in our laboratory.

Regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello JoshB580,

It appears to be related to "DGXI_ERROR_DEVICE_REMOVED.". At what point does the crashing happen?

Just for clarification, after disabling the UHD 730, it focused on the B580, right?

And for other suggestions, kindly follow the steps below:

1. Try verifying the integrity of game files and then test again.
2. Test with anti-aliasing set to low instead of high.
3. Kindly perform How To Use The Display Driver Uninstaller (DDU) To Uninstall An Intel® Graphics Driver.
4. Kindly perform a clean installation of Intel® graphics drivers in Windows.*
5. Kindly install the latest Arc driver 32.0.101.6559 WHQL Certified (Latest).

Once done, kindly provide a new SSU result.

Regards,

John Sergio M.

Intel Customer Support Technician

[CCchiang]

Hello

Please see attachment。

thanks

[JohnM_Intel]

Hello JoshB580,

Thank you for providing the latest SSU, I have some clarification regarding the steps I provided such as clean installation, using DDU and updating the graphics driver. Did those steps help you with the issue? Have you tried to verify the integrity of the game? And can you provide a screenshot whiles testing with anti-aliasing and set it to low settings.

Regards,

John Sergio M.

Intel Customer Support Technician

[CCchiang]

Hi

Unfortunately I tried these steps and still get the same result。😅

Have you tried to verify the integrity of the game?

Game profile verified.

And can you provide a screenshot whiles testing with anti-aliasing and set it to low settings.

Attached is the screenshot.

thanks