Professional Baseball Spirits 2024-2025 LowLevelFatalError

[CCchiang]

[Steam] Professional Baseball Spirits 2024-2025

Intel® Graphics Driver 32.0.101.6460/32.0.101.6259

Intel® Arc™ B580

[JohnM_Intel]

Hello JoshB580,

Thank you for the update, and I do apologize if the issue still persists. I am going to need time to further investigate the issue.

Once done with investigating this issue, I'll get back to you accordingly.

Regards,

John Sergio M.

Intel Customer Support Technician

[Ernesto_C_Intel1]

Hi @CCchiang,

I hope this message finds you well. My name is Ernesto, and I am the supervisor of the technician who has been assisting you with your recent inquiry. I wanted to personally reach out to inform you that I'm currently conducting a thorough investigation into the issue you reported.

I understand the importance of resolving this matter promptly and am committed to providing you with a comprehensive solution. However, I require a bit more time to ensure that we address all aspects of the issue effectively.

I'll keep you posted with updates on our investigation of your case. 

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[JohnM_Intel]

Hello JoshB580,

I have some questions regarding the game "Professional Baseball Spirits 2024-2025." Specifically:

• Does the freezing that leads to a crash to the desktop happen immediately, or does it take some time?
• Have you encountered any error messages, and can you confirm if you've seen this specific error message?

• Does the freezing and crashing to the desktop occur consistently, or are there times when you can play the game without issues?
• Have you tried playing the game in borderless fullscreen mode?
• Do the crashes and errors occur when you are using another application simultaneously?

I encountered a similar error, "DXGI_ERROR_DEVICE_REMOVED," although the initial part of the error message differs. This error appeared when I attempted to use another application, OBS.

Regards,

John Sergio M.

Intel Customer Support Technician

[CCchiang]

• Does the freezing that leads to a crash to the desktop happen immediately, or does it take some time?
  An error will occur after entering the official game. The menu interface is normal.
• Have you encountered any error messages, and can you confirm if you've seen this specific error message?
  I have tried several methods, maybe I have encountered [Line:1209], but I have almost no impression.
• Does the freezing and crashing to the desktop occur consistently, or are there times when you can play the game without issues?
  Unable to play the game (can only enter the menu interface。
• Have you tried playing the game in borderless fullscreen mode?
  Yes.
• Do the crashes and errors occur when you are using another application simultaneously?
  Currently only this game will happen .

Thanks😊

[JohnM_Intel]

Hello JoshB580,

Thank you for your response. It will greatly assist us in investigating this concern. Please allow me some time to look into this issue further.

Regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello CCchiang,

Please follow these steps to test the game, as this method has resolved the issue on my end:

1. Uninstall the current Arc driver using DDU.
2. Install the latest driver, version 101.6647.
3. Verify the game files.
4. Launch the game and try again.

If the issue persists, please let me know so I can investigate further.

Best regards,

John Sergio M.

Intel Customer Support Technician